Customer Service Representative
Overview
Use your passion for helping customers in this challenging and rewarding position where you will play a crucial role in Esri's success. You will have the opportunity to build relationships with domestic or international customers in a variety of industries, as well as teams throughout Esri.
As a member of our customer service team, you'll work in a fast-paced, collaborative environment and use your problem-solving and research skills to audit and process software orders. This position has advancement potential within the department and other areas throughout the organization.
Responsibilities
- Manage all order-related activity for an assigned customer base including order processing, delivery schedule, invoicing, and post-delivery support
- Track licenses, maintenance, and entitlements for each customer
- Create and follow up on customer quotes as needed
- Update and maintain customer account information databases
- Be available to answer questions from customers or other departments
- Participate on project teams as assigned
Requirements
- 1+ years of customer service experience
- Strong communication, prioritization, and multi-tasking skills with high attention to detail including experience working in a fast-paced environment
- Ability to use resources to research issues and handle complex customer inquiries
- Basic knowledge of Microsoft Office applications, such as Word and Outlook
- High School Diploma
Recommended Qualifications
- Bachelor's degree in business or related field
- Minimum typing speed of 35 wpm
- Knowledge of SAP and Salesforce
- Basic knowledge of Microsoft Excel
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Total Rewards
Esri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
A reasonable estimate of the base salary range is
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri's Racial Equity and Social Justice initiatives, please visit our website here.
If you don't meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.
By
Esri
Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping. Since 1969, we have supported customers with geographic science and geospatial analytics, what we call The Science of Where®. We ...
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