Job details

Client Experience Manager (PH)

The Challenge

We are building a team of hardworking and motivated people who want to ensure that every step of the client’s journey is seamless, supported and that the value of Esusu’s mission is fully realized. The Client Experience Manager will help Esusu build an outstandingly positive client experience from sponsors, champions, property managers, and residents.

What you will help us deliver

Partner with Account Executives and Account Managers to build growth strategies for your book of business, working collaboratively to secure successful renewals and expansions.
Work with collaborative teams to ensure speed and efficiency in onboarding and adoption of Esusu services to your clients.
Develop customized success plans and partner with our internal client management team to accelerate adoption and provide clients with a path to achieve their goals.
Develop relationships with property managers to understand their business needs and how Esusu provides value in driving key outcomes.
Leverage Esusu product expertise along with client use case knowledge to proactively identify growth opportunities and establish a client feedback loop.
Monitor account health through business reviews and account planning.
Provide ongoing education on Esusu’s suite of services and Financial Literacy topics to property managers and residents.
Actively contribute to team and cross-functional continuous improvement initiatives.

Core competencies we are hiring for

Communication - collaborate with internal and external stakeholders (e.g., executive leadership, account managers, property managers, onboarding teams), manage competing priorities, and articulate a vision and plan in a structured and a professional manner
Adaptability - able to quickly understand business functions, people, processes, and technologies with analytical discipline, draw on experience, and use empathy to develop a point of view for action
Strategic Thinking - able to translate high-level company strategic growth objectives into discrete and actionable strategic account plans, understands clients needs and develops a roadmap for success

Above and beyond

Experience in real estate, property management, and or fintech preferred
Experience in a startup environment preferred
2 years experience in Customer Success, Account Management or Sales with a track record of retaining accounts
Comfort working independently and remotely

Benefits

Remote Work Friendly - your work setting will be primarily remote and you will be expected to be available during ET business hours (9a-6p). We trust you to manage your work and deliverables as you need to. As long as quality work is being done, you can choose the environment that works for you.
Night Shift: Embrace the opportunity to work during night hours with a supportive team that values your schedule.
Company-Provided Laptops: We provide the laptops and tools you need to excel in your role.
Mission driven company with strong culture

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

© Esusu Inc. All rights reserved, Esusu is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, gender identity, sexual orientation, age, disability, veteran status, or other applicable legally protected characteristics. We encourage people of different backgrounds, experiences, abilities, and perspectives to apply.

Esusu Glassdoor Company Review

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What You Should Know About Client Experience Manager (PH), Esusu

At Esusu, we believe in the power of connections, and as the Client Experience Manager, your mission will be to make every interaction meaningful for our clients in the Philippines. Working remotely, you'll be part of a dynamic team dedicated to providing exceptional service to property managers, champions, sponsors, and residents. Your daily adventures will be exciting, from collaborating with Account Executives to design growth strategies, to developing customized success plans that cater to the unique needs of our clients. You’ll really get to know property managers and understand what drives them, which means you’ll always have the right solutions at your fingertips. We pride ourselves on being a mission-driven company, and as you dive into this position, you’ll be instrumental in ensuring that all clients can experience the full value of what Esusu has to offer. You will monitor account health through business reviews, leverage your expertise in the Esusu product to identify growth opportunities, and continuously provide education on our services and financial literacy topics. If you thrive in a startup environment and have a knack for strategic thinking and communication, we’d love for you to join us. So come prepared to adapt, innovate, and help us create outstanding experiences for our clients as we build an inclusive culture together.

Frequently Asked Questions (FAQs) for Client Experience Manager (PH) Role at Esusu

What does a Client Experience Manager at Esusu do?

As a Client Experience Manager at Esusu, you will focus on enhancing the client journey by building strong relationships with property managers, sponsors, and residents. Your role will involve collaborating with internal teams to ensure seamless onboarding and service adoption, while also developing customized success plans tailored to each client's business needs.