Healthcare Advocate (Remote 1099)

As a Healthcare Advocate at Solace, you will primarily work with Medicare patients, assisting them in navigating their healthcare journey. Your responsibilities will include building strong relationships, identifying and addressing patients' needs, developing comprehensive care plans focused on Social Determinants of Health (SDOH), and acting as a guide to ensure a seamless care continuum. Your role is essential in making healthcare less daunting and more accessible.

To be considered for the Healthcare Advocate role at Solace, candidates should have professional experience in relevant fields, such as Social Work or Therapy. A deep understanding of Social Determinants of Health and experience with diverse patient populations are also crucial. We value endless empathy, strong clinical skills, and organizational abilities, as well as a strong inclination to learn and adapt to new systems.

Solace supports its Healthcare Advocates by providing comprehensive training on our systems, tools, and technology. You’ll be equipped with the resources needed to develop your unique expertise and provide the best care possible to our Medicare patients. Our team of advocates are also connected and collaborative, ensuring you have the support needed to succeed on your journey.

The work environment for a Healthcare Advocate at Solace is fully remote, providing flexibility for advocates to work from the comfort of their homes. As part of a lean, distributed team across the U.S., you will be empowered to take initiative while receiving the support you need to excel in your role. This remote setting promotes a balance between professional growth and personal life.

Success as a Healthcare Advocate at Solace stems from having an immense amount of empathy, a willingness to advocate fiercely for patients, and a strong sense of organization. You should be action-oriented, capable of handling multiple tasks efficiently, and ready to provide fearless feedback. Ultimately, these qualities help you foster a system that empowers better patient outcomes.

In answering this question, reflect on specific experiences where you've guided patients through challenging situations. Describe the strategies you used, the outcomes you achieved, and how your compassionate approach made a difference in their journey.

Express your knowledge of Social Determinants of Health and how factors such as socio-economic status, education, and environment influence health outcomes. Provide examples of how you've addressed these issues in your past roles.

Share a particular instance that showcases your ability to empathize with patients. Discuss your thought process, actions taken to support them emotionally, and any feedback you received that highlighted your empathetic approach.

Illustrate your organizational skills by detailing your process for evaluating patient needs and prioritizing tasks. Discuss any tools or techniques you utilize to manage your time effectively while ensuring all patients receive proper care and attention.

Consider sharing your approach to establishing trust with patients, emphasizing the importance of active listening, consistent communication, and creating a safe space for sharing concerns. Provide examples of successful relationships built in the past.

Discuss your commitment to professional development by mentioning reputable sources you follow, such as journals, workshops, or networking with peers. Highlight your willingness to adapt and implement new practices that enhance patient care.

Offer your perspective on current challenges in the healthcare advocacy landscape, such as systemic issues, accessibility barriers, or the impact of technology on patient care. Propose potential solutions to these challenges based on your experiences.

Articulate your reasons for wanting to join Solace, linking your personal values and expertise to the company's mission. Reflect on how the role aligns with your professional aspirations and goals in healthcare advocacy.

Emphasize your communication skills and emotional intelligence in responding to this question. Share a specific example where you navigated a tough conversation, detailing the steps you took to ensure a positive outcome.

Discuss your comfort with technology and its importance in facilitating patient care. Provide examples of tools you've used, how they have improved your efficiency, and how they contribute to enhancing patient engagement and advocacy.