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Retail Design and Sales Consultant

General Objectives: The Design Consultant works closely with the customer in the design center/studio, remotely, online or in the customer’s home to create individualized design solutions to sell Ethan Allen products and services. The designs include space planning, fabric coordination, product selection and overall project design.  Successful execution is evidenced by developing individualized designs and achieving sales goals in a flexible relationship based selling environment.   Some projects may require a team or partnership-based approach. Design Consultants will be measured based on performance categories (teamwork, customer service, communication skills, decision making, project development, presentation, and technical skills) and benchmarks (Minimum Monthly Sales, Home Calls, Accent Sales, Softgood Sales, Be-Backs, PI, Close Ratio and Ethan Allen Trade Program) that contribute to the success of the Design Center as well as their own individual success. Must be skilled in the use of social media such as blogs, micro-blogs, on-line forum, content sharing web sites and other digital channels established for on-line interaction and connection to promote Ethan Allen’s brand as outlined in Ethan Allen’s Social Media Policy.  Design Consultants are compensated according to the Design Consultant Incentive Compensation Plan.  Compensation is incentive based with total compensation determined by commissions earned.  Design Consultants are expected to meet or exceed Minimum Monthly Sales and other benchmarks as determined by Ethan Allen. This is a Full-Time position.  Essential Duties and Responsibilities: Create design solutions that are consistent with the customer’s preference and budget. Sell Ethan Allen’s products and services. Represent the Ethan Allen brand in all customer interactions. When in the design center professionally greet customers to establish rapport and obtain appointments and in-home consultations. Customarily and regularly make home calls to evaluate the customer’s needs and provide a total individualized design solution that closes the sale. Utilize grassroots marketing and a variety of social media platforms to develop and grow the business. Educate customers about the complimentary design service Ethan Allen provides, offering as little or as much design service as a customer desires. Stay current on design and color trends to create fashionable design solutions. Coordinate with the team to provide exceptional service to customers, before and after the sale, by promptly keeping customers informed of their order status including any delays. Participate as required in all corporate sponsored marketing and training programs. Educate customers on all the Ethan Allen sponsored finance options available to them. Contribute towards the development and on-going upkeep of the design center’s portfolio. Utilize corporate systems and technology to maximize efficiency in designing projects, creating presentations, and providing professional service for the design team’s customers. Enter orders utilizing the retail point of sale system. Work cooperatively in maintaining a neat and orderly design center projection. Work with the Design Center Leader/Design Sales Leader and Design Consultants to develop business plans and grass roots marketing plans to further our market reach and exceed written goals; monitor effectiveness of the plans.   Provide suggestions to modify plan based on reaching specific goals and objectives. Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects and productive relationships with prospective and current clients. Utilize appropriate social media (i.e., Facebook, Instagram, etc.) to heighten own presence as well as Ethan Allen’s presence. Continually build relationships with outside talent via social media, such as LinkedIn, to build a network in the market.  Perform any other duties as required. Knowledge, Skills, & Abilities: Bachelor’s degree or equivalent in a design-related field from an accredited institution with a minimum of one (1) year of practical interior design experience. Broad knowledge of interior design and effective sales techniques.  Working knowledge of online sales and design tools. Good listening skills with excellent oral and written communication skills also required. General understanding of how to utilize social media and grass-roots marketing to develop a book of business.   Proven experience preferred.   Valid driver’s license, except in limited circumstances in which the associate can establish to the Company’s satisfaction that they have available, for use during all business hours, an alternate means of transportation not requiring the operation of a motor vehicle which will enable them to perform the duties of their position. Intermediate skill competency using digital floor planning technology. 3D applications a plus. Experience using interactive technology to view design concepts such as augmented reality, virtual reality and other visualization tools. Willing and capable of learning new technologies. Compensation: Design Consultant compensation will be incentive based with total compensation determined by incentives earned. The Design Consultant will be advanced a draw, which is recoverable, each month against incentives earned.  The first three (3) months of employment are considered a training period for all newly hired Design Consultants. During these first three (3) months of employment, the Design Consultant will be paid a draw that is non-recoverable.

Average salary estimate

$60000 / YEARLY (est.)
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$50000K
$70000K

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What You Should Know About Retail Design and Sales Consultant, Ethan Allen

Join the dynamic team at Ethan Allen as a Retail Design and Sales Consultant in Buford, Georgia! This role is all about turning our customers' design dreams into reality, whether you're meeting them in our beautiful design center or visiting their home. Your creativity and keen design sense will shine as you help customers coordinate fabrics, select products, and plan spaces that reflect their individual tastes and budgets. It’s not just about selling furniture; it’s about building relationships, providing incredible customer service, and exceeding sales goals in a supportive team environment. You'll utilize a mix of traditional sales techniques and innovative social media strategies to grow your clientele. As a Retail Design and Sales Consultant, you’ll be working alongside an enthusiastic team that values teamwork, communication, and continuous learning. Your success will be tracked via performance benchmarks, focusing on customer engagement and your ability to close sales. If you have experience in interior design, are comfortable using technology to enhance design, and are excited about interacting with customers through various platforms, then we want to hear from you! This full-time position offers a compensation plan that rewards your hard work and creativity, with opportunities for advancement and personal growth. Come be a part of Ethan Allen and help us shape beautiful spaces while building a rewarding career.

Frequently Asked Questions (FAQs) for Retail Design and Sales Consultant Role at Ethan Allen
What are the primary responsibilities of a Retail Design and Sales Consultant at Ethan Allen?

As a Retail Design and Sales Consultant at Ethan Allen, your main responsibilities include creating tailored design solutions that meet customer preferences and budgets, selling Ethan Allen products and services, and ensuring exceptional customer service. This involves greeting customers, conducting in-home consultations, leveraging social media for marketing, and utilizing design technology to enhance the customer experience.

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What qualifications are needed to become a Retail Design and Sales Consultant at Ethan Allen?

To become a Retail Design and Sales Consultant at Ethan Allen, you should possess a Bachelor’s degree in a design-related field or equivalent experience, along with at least one year of practical interior design experience. Ideal candidates will have a solid understanding of interior design, effective sales techniques, and online sales tools, alongside excellent communication skills and the ability to utilize social media marketing.

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How is the compensation structured for Retail Design and Sales Consultants at Ethan Allen?

Retail Design and Sales Consultants at Ethan Allen earn compensation primarily through an incentive-based plan, which means your earnings are directly related to the commissions you generate from sales. Additionally, there is a non-recoverable draw provided during the initial training period. This structure allows for significant earning potential based on individual performance.

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What kind of support and training can a new Retail Design and Sales Consultant expect at Ethan Allen?

Ethan Allen provides comprehensive training for new Retail Design and Sales Consultants, focusing on sales techniques, customer service, and product knowledge. The first three months of employment serve as a structured training period, giving you the tools and support needed to succeed in your role and exceed sales benchmarks.

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What technologies will Retail Design and Sales Consultants at Ethan Allen use?

Retail Design and Sales Consultants at Ethan Allen will utilize a variety of technologies, including digital floor planning tools, CRM systems, and interactive technology like augmented reality and virtual reality, to present design concepts. These tools help enhance customer interactions and streamline the design process.

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Common Interview Questions for Retail Design and Sales Consultant
Can you describe your design process when working with a customer?

When discussing your design process, emphasize your ability to listen to the client's needs, collaborate on design concepts, and utilize a variety of tools to create tailored solutions. Be sure to mention how you ensure customer satisfaction and adjust designs based on feedback.

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How do you stay current with design trends and product knowledge?

To answer this question effectively, discuss your commitment to ongoing education through industry publications, online courses, and social media. Share specific examples of how you've implemented current trends into your design work.

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Explain how you handle a difficult customer situation.

Describe your approach to conflict resolution, emphasizing patience, listening skills, and a focus on finding a satisfactory solution for the customer. Provide an example of a past experience and how you turned it around.

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What sales techniques do you find most effective in a retail environment?

Highlight techniques such as building rapport with customers, understanding their needs, and using persuasive communication. Provide examples of how these techniques have led to successful sales in your previous roles.

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How would you utilize social media to promote Ethan Allen's products?

Discuss your experience with social media marketing, including crafting engaging content, interacting with customers online, and utilizing platforms like Instagram and Facebook to showcase design projects and drive traffic to the store.

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What strategies would you use to achieve your sales goals as a Retail Design and Sales Consultant?

Describe specific strategies such as setting personal benchmarks, leveraging customer referrals, and creating targeted marketing campaigns to reach potential clients. Emphasize the importance of building relationships in the sales process.

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How do you prioritize your tasks when managing multiple design projects?

Focus on your organizational skills and tools you use to manage deadlines and customer expectations. Mention how you remain adaptable to ensure timely delivery of services without compromising quality.

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Can you provide an example of a design project you are particularly proud of?

Share a detailed story about a successful design project, including the challenges you faced, how you met the customer's needs, and the positive outcome. Highlight any innovative solutions you implemented.

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What role does teamwork play in your success as a Retail Design and Sales Consultant?

Explain the importance of collaboration and teamwork within the design process. Discuss how you communicate effectively with your colleagues to achieve the best results for clients and meet shared goals.

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How do you ensure you provide exceptional customer service?

Discuss the key principles of good customer service that you adhere to, such as being responsive, thorough, and attentive to detail. Provide examples of how you have gone above and beyond to exceed customer expectations in past roles.

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Ethan Allen Global, Inc. is a leading manufacturer and retailer of quality home furnishings and accessories, offering a full complement of home decorating and design solutions through one of the country's largest home furnishing retail networks. ...

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Full-time, on-site
DATE POSTED
March 30, 2025

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