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Login Specialist

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.

Job Description

Eurofins J3 Resources, Inc is looking for a Login Specialist to join our Pasadena, TX site! 

The Login Specialist ensures efficient and accurate running of a fast-paced laboratory tasks, including sample receipt/processing, interaction with clients, and the review and submittal of reporting. This position will require a high level of focus, detail-oriented accuracy and the ability to multitask. 

Essential Duties and Responsibilities:

Laboratory Operations

  • Perform Work Functions and Keep Records as per Approved SOP’s and/or Laboratory Policies
  • Receive/Login Samples
  • Generate Sample Reports/Invoices
  • Manage Open Orders/Workflow
  • Identify and Record Nonconformities on Corrective Action Requests (CAR) and on Preventive Action Requests (PAR).
  • Correct Nonconformities and Potential Nonconformities
  • Act as Liaison between Customers & Lab to Facilitate Completion of Work

Administrative Operations 

  • Greet/Welcome Walk-In Customers
  • Monitor and Respond to Customer Requests
  • Answer Phones and Screen Incoming calls for management 
  • Direct Lab Inquires to Lab
  • Administrative Support to Managers/Supervisors
  • Assist in Planning Staff Meetings/Birthday Celebrations
  • Monitor office and kitchen supply inventory

Qualifications

  • Excellent computer skills with Microsoft Office Suite experience (data entry)
  • Previous customer service experience (1-2 years of experience preffered)
  • Proven office organizational, administrative skills
  • No college degree required

Additional Information

Candidates currently living within a commutable distance of Pasadena, TX are encouraged to apply. 

This role will be full-time Monday - Friday, 9:00 a.m. - 6:00 p.m. 

Salary Range: $18.00 - $20.00 per hour with benefits, PTO and company matching 401K plan.

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business section, and geographic location.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.


 

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Average salary estimate

$39520 / YEARLY (est.)
min
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$37440K
$41600K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Login Specialist, Eurofins

At Eurofins Scientific, we're on the lookout for a passionate Login Specialist to join our team in Pasadena, TX! In this fast-paced role, you’ll play a crucial part in ensuring our laboratory operations run smoothly by handling sample receipt and processing with precision. Your keen attention to detail will help you manage workflow effectively, generate sample reports, and interface directly with our valued clients. You'll also have the opportunity to be the welcoming face for walk-in customers and assist with various administrative tasks that keep our team organized and efficient. Don’t worry if you don’t meet 100% of the qualifications—if you have the right attitude and a willingness to learn, we encourage you to apply! We're proud to be an Equal Opportunity Employer committed to diversity and inclusion, and we’re excited to see how you can contribute to our mission of making life and our environment safer, healthier, and more sustainable. Join us in this rewarding role, and let’s make a difference together! With a full-time schedule from Monday to Friday and a competitive salary range of $18.00 - $20.00 per hour, plus benefits, this is a fantastic opportunity to grow in your career while making a positive impact.

Frequently Asked Questions (FAQs) for Login Specialist Role at Eurofins
What are the responsibilities of a Login Specialist at Eurofins Scientific?

As a Login Specialist at Eurofins Scientific, you'll be responsible for ensuring the efficient operation of laboratory tasks. This includes receiving and logging samples, generating reports and invoices, and managing open orders and workflow. You'll act as a liaison between our customers and the laboratory, ensuring smooth communication and completion of work. Administrative duties such as greeting customers, answering phone inquiries, and providing support to managers are also part of your responsibilities. With great attention to detail and the ability to multitask, you'll help maintain our high-quality standards.

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What qualifications do I need to become a Login Specialist at Eurofins Scientific?

To qualify for the Login Specialist position at Eurofins Scientific, you should have excellent computer skills, particularly with the Microsoft Office Suite, as you will be performing data entry and handling various records. Previous customer service experience is preferred, ideally with 1-2 years in a similar role. Organizational and administrative skills are crucial, as this position requires multitasking and attention to detail. Interestingly, no college degree is necessary, making it accessible for a wide range of candidates.

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What is the work environment like for a Login Specialist at Eurofins Scientific?

Working as a Login Specialist at Eurofins Scientific in Pasadena, TX means being part of a dynamic and supportive environment. You'll engage with a diverse team dedicated to quality service and a mission that emphasizes health and safety. The role involves being in a fast-paced laboratory where attention to detail is paramount, paired with administrative tasks that keep operations smooth. Our culture fosters development and embraces diversity, making it an inclusive workplace for all.

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Is training provided for the Login Specialist role at Eurofins Scientific?

Absolutely! Eurofins Scientific is committed to supporting your development as a Login Specialist. While prior experience is valued, we'll provide you with comprehensive training to ensure you understand our laboratory processes and can perform your responsibilities effectively. Our focus on your growth means you won’t feel alone as you embark on this exciting career path.

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What benefits can I expect as a Login Specialist at Eurofins Scientific?

As a Login Specialist at Eurofins Scientific, you can expect a competitive salary ranging from $18.00 to $20.00 per hour, along with various benefits. These include paid time off (PTO), a matching 401K plan, and opportunities for career development. We value our employees and support a healthy work-life balance, making sure you are taken care of both personally and professionally.

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Common Interview Questions for Login Specialist
Can you explain your experience with sample processing in a laboratory environment?

In my previous role, I was involved in the entire sample processing workflow, from receiving and logging samples to generating reports. I maintained meticulous records according to standard operating procedures, emphasizing detail and accuracy. Highlighting specific systems or software you’re familiar with can also demonstrate your technical abilities.

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How do you prioritize tasks in a fast-paced environment?

I believe effective prioritization comes from understanding the urgency and importance of tasks. I keep a detailed to-do list and regularly assess my workload. At Eurofins Scientific, where multitasking is key, I focus on high-impact activities first, ensuring the lab operations run smoothly while addressing client needs promptly.

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What steps do you take to ensure accuracy in your work?

Ensuring accuracy starts with a thorough understanding of processes and consistent adherence to standard procedures. I also double-check my work and welcome feedback. Good communication with team members at Eurofins Scientific can prevent errors and boost accuracy, helping us deliver quality results.

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Describe a time you handled a difficult customer situation.

In my previous position, a client was unsatisfied with the delay in their report. I listened attentively to their concerns, provided them with real-time updates, and ensured their issue was prioritized. By staying calm and responsive, I was able to turn their experience around and reinforce their trust in our services.

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How do you stay organized when managing multiple tasks?

I utilize a combination of digital tools and manual tracking to keep organized. I often categorize tasks by deadlines and complexity, which helps me focus my efforts. This approach is crucial in a role such as the one at Eurofins Scientific, where balancing multiple responsibilities is part of the job.

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Why do you want to work as a Login Specialist at Eurofins Scientific?

I am passionate about contributing to the quality of life through science and service, which aligns with Eurofins Scientific's mission. The collaborative culture and commitment to sustainability resonate with me, and I would love to be part of a team that prioritizes making our environment safer and healthier.

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What are your strengths and weaknesses in a laboratory setting?

My strengths include attention to detail and strong organizational skills, which are vital for successful laboratory operations. A weakness I’m working on is time management during peak periods. I’ve begun tracking my time on tasks to identify areas for improvement and become more efficient.

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How do you ensure effective communication with clients and team members?

I firmly believe in clear and transparent communication for successful teamwork. I keep both clients and team members informed about project status and any potential challenges. Active listening is also essential, and I strive to create an environment where everyone feels comfortable voicing their thoughts.

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What role does teamwork play in your work ethic?

Teamwork is vital in achieving common goals, especially in a laboratory environment. I see my role as part of a larger team, and I actively contribute to a positive attitude, share information, and lend a hand when needed. At Eurofins Scientific, collaboration can drive the quality of results we deliver.

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How do you handle feedback or constructive criticism?

I view feedback as an opportunity for growth and improvement. I welcome constructive criticism and take time to reflect on it objectively. For example, if a supervisor suggests a different methodology, I’d integrate that into my workflow to enhance efficiency in my role at Eurofins Scientific.

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Full-time, on-site
DATE POSTED
January 6, 2025

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