Manager, ICP

Eurofins Scientific is a global leader in providing a unique range of analytical testing services to multiple industries. With over 200,000 analytical methods, Eurofins Scientific helps make life and our environment safer, healthier, and more sustainable. Our network of over 62,000 employees across a network of more than 900 laboratories in 62 countries, strengthens Eurofins Scientific as a leader in scientific testing services.

Eurofins EAG Laboratories, a part of the Eurofins Scientific network, sets the global standard for materials and engineering testing services. No other analytical testing services company offers the breadth of experience, diversity of analytical techniques, or technical ingenuity of EAG Laboratories. We offer a consultative, multi-disciplinary approach to solving our clients’ materials and engineering-related product problems.

Our Liverpool, NY lab is looking for a manager to lead our ICP operations team. As a member of EAG’s leadership team, you will be part of creating a collaborative environment that partnerships with other operational groups in meeting customer demand while supporting company excellence initiative in quality and customer service. 

Responsibilities:

• Manage all aspects of analytical testing client projects, including defining technical scope, coordinating with technical lab resources in the ICP group on requirements, prioritization of tasks, and data analysis, interpretation, and reporting
• Lead client communication throughout engagements to define requirements and timelines on analytical samples, and ensure that the results address client expectations
• Serve as client’s primary point of contact for analytical-testing projects
• Interface with internal technical and commercial staff as needed to successfully complete engagements
• Lead the definition of analytical testing project scope and objectives, involving all relevant internal technical staff
• Coordinate lab resources for the effective execution of analytical testing, and ICP projects
• Manage the relationship with the client and relevant stakeholders
• Meet with clients to clarify specific requirements of each project
• Manage changes to the project scope, project schedule, and project costs
• Report and escalate to lab and commercial management as needed
• Delegate project tasks based on staff members' individual strengths, skill sets, and experience levels
• Work with operations teams to manage and track customer samples

• This position requires a bachelor’s degree or foreign equivalent in Materials Science and Engineering, or a related field plus 5 years of experience in the job offered or related occupation. 

Must have experience in all the following:

• 5 years of Operational knowledge of materials analysis techniques using ICP
• 2 years of experience in leading technical complex projects and working with available talent resources within the organization
• 2 years of experience in Providing consultant services to clients to select proper materials characterization to ensure high-quality results
• 2 years of experience in communicating technical scientific data from ICP instrumentation.

Physical Requirements:

• Must be able to remain in a stationary position 50% of the time.  
• Ability to continuously operate a personal computer or lab equipment for extended periods of time (4 or more hours).  
• Require close distance visual acuity with or without correction (Glasses, Contacts, etc.)  
• Ability to operate a keyboard and other lab equipment, use a telephone, access file cabinets and other items stored at various levels, including overhead  
• Ability to communicate clearly and understandably ensure an accurate exchange of information in normal conversational distance, over the telephone, and in a group setting.  
• Learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, ability to communicate with visitors, ability to complete tasks in situations that have a speed or productivity quota. 

We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization.      

The essential physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.      

We will consider reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.   

Pay Range: $81,000 - $108,000 (Pay is commensurate with experience and degree of technical expertise.)

What It’s Like to Work Here:

• Teamwork: experience what being a part of the Eurofins-EAG family feels like. Be inspired by your leaders, be encouraged by your teammates and be supported in all parts of your journey while you work with us.
• Learning & Development: Develop within the company; be mentored and grown as a leader.
• Diversity & Authenticity: we work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.

If you enjoy being immersed in technology, tackling problems head-on, finding solutions through teamwork, and taking pride in accomplishments, join us today!

Eurofins EAG Laboratories is committed to promoting an equal employment opportunity workplace environment and is an equal opportunity employer. It is the policy of the Company that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, citizenship, pregnancy, genetic information (GINA), disability, military and/or veteran status, and/or any other status protected by applicable Federal, state, or local law.  The Company’s policy is to recruit, hire, train, promote and administer all employment-related matters based on an individual's qualifications, abilities and efforts without regard to protected status. 

Eurofins is a Gender, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.