Performance Coach (Location is irrelevant as 80% of the time you will be travelling)

OPEN MOBILITY FOR YOU

Europcar Mobility Group is a major player in mobility markets. Its purpose is to offer attractive alternatives to vehicle ownership, in a responsible and sustainable manner. With this in mind, the Group offers a wide range of car and van rental services – be it for a few hours, a few days, a week, a month or more – with a fleet that is already "C02 light", equipped with the latest engines, and which will be increasingly "green" in the years to come (more than 1/3 electric and hybrid vehicles by 2023).

Customers’ satisfaction is at the heart of the Group’s ambition and that of its employees. It also fuels the ongoing development of new offerings in the Group's three service lines - Professional, Leisure and Proximity - which respond to the specific needs and use cases of both businesses and individuals.

The Group’s 4 major brands are:

• Europcar® - the European leader of car rental and light commercial vehicle rental
• Goldcar® - the low-cost car rental Leader in Europe
• Ubeeqo® – one of the European leaders of round-trip car-sharing (BtoB, BtoC).

Europcar Mobility Group delivers its mobility solutions worldwide through an extensive network in over 140 countries (including wholly owned subsidiaries – 18 in Europe, 1 in the USA, 2 in Australia and New Zealand – completed by franchises and partners).

To act as a catalyst across the entire station network having strong and clear mindset for the result.

To leverage the potential of the teams to maximize both sales and service performance in the stations.

To increase the revenue in all counter sales through:

• Reservations done at the counter / Ancillary sales / Walk-in Rentals

Key Areas of Responsibility:
 
To ensure continuous monitoring of Results by Station, by RSA, by product and by business
segment.
To provide constant coaching / training to the Station Managers - One to One process - in
order to:
• Develop coaching skills in the Station Managers;
• Develop sales management knowledge and the identification of business
opportunities;
• Know how to analyze the actions of the RSA’s;
• Know how to set weekly forecasts;
• Know how to plan daily activities;
• Know how to constantly review blueprint actions;
• Other actions relevant to the operational activity and to increase the ARPD;
• Coaching giving feedback and setting goals and objectives for the Station teams during
the station visits;
• After each Station visit, make a report by email (standard email) and send it to the
Group, to the Country Options Revenue Manager and to the Operations Director;
• Carry out the monitoring of the sales coaching carried out by the Station Managers;
• Carry out the biweekly and monthly analysis of each Rental Agent;
• Provide sales animation through various activities (example: Internal competition,
etc.);
• Revenue & Performance Coaches will provide local training with the objective to
increase and develop the counter sales;
• Motivation and security in the sales process in order to respond positively to customer
objections;
• To do constant coaching and station monitoring;
• Coordinate and send all training documentation to the Training manager via
email/Drive.
Effective time management with the aim of ensuring that the tasks under your responsibility
are completed.
Availability to travel inside the country 80% of working time.
Perform the tasks with a high level of quality, with attention to detail and precision.

• Position located in Balearic Islands. Candidate should be able to travel inside the
country 80% of working time;
• At least 1 year + experience as Local Champion;
• Excel skills;
• Medium English level;
• Solid knowledge of car rental business preferred;
• Leadership ability (preferably with experience);
• Flexibility and adaptation to business needs.