Events Supervisor

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The Events Supervisor oversees documentation detailing the technical needs of events, ground plans, schedules, and crewing needs, and distributes this paperwork to all responsible parties. The Events Supervisor creates procedures for, and oversees, their direct reports in the management, maintenance, and inventory of event department equipment in the Office of the Arts venues. They create and manage budget lines pertaining to events department equipment procurement, rentals, and maintenance as well as build both short- and long-term strategies for Capital and Non-Capital equipment and infrastructure improvements.

ESSENTIAL JOB DUTIES

• Act as key liaison between internal event clients and Office of the Arts, translating client needs into successful events in OA spaces.
• Manage the Office of the Arts Events department.
• Manage the Events Departmental strategic planning, including applicable purchases, budgetary planning, and expense reporting.
• Manage and oversee the scheduling, advancing, estimating, generating paperwork and drawings, client relations, execution, and settlement for over 400+ per fiscal year physical internal college events including Office of the Arts and Performing Arts productions and events.
• Oversee internal estimates for clients based on detailed event paperwork and clients' needs. Distributes estimates and updates as required.
• Work with the Visual Media Arts department, the Performing Arts department, and Emerson Stage to support agreed-upon academic and curricular-based projects.
• Support internal clients by providing access to and specialized knowledge of OA equipment and facilities when drafting event paperwork.
• Supervise part-time technicians and student employees for Office of the Arts venues including applying and enforcing safe working practices.
• Co-manage ZenDesk requests for all internal and external events held in OA spaces.
• Attend college-wide events meetings and lead weekly OA events meetings.
• Manage and Crew all labor calls associated with internal events
• Oversee the system for filing all event documentation for future reference.
• Responsible for coordinating event-specific site visits.
• Facilitate catering logistics for events in OA venues.
• If needed, serve as Technical Supervisor on Duty (TSoD) for shows, events, work calls, and rehearsals as assigned. The TSOD will be responsible for backstage safety, implement the Emergency Evacuation Plan when necessary, communicate with Front of House personnel, communicate with outside users and crews, maintain and protect house equipment, enforce house rules, and supervise part-time Emerson employee stage crew members and stage door supervisors.
• Other duties as assigned.

QUALIFICATIONS - Qualifications are deemed required or preferred and represent what is needed to effectively perform job.

• Bachelor's degree and 4-5 years of relevant work experience in a high volume events management setting
• Experience using ZenDesk or other support ticketing systems
• Experience using EMS or other venue management software
• Experience using ABI preferred
• Experience using AutoCAD preferred

KNOWLEDGE, SKILLS, AND ABILITIES - May be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with the job.

• Strong organizational skills and ability to multitask, prioritize, and manage stressful situations
• Strong interpersonal and communication skills, including good listening skills
• Detail-oriented with excellent follow-through
• Ability to supervise multiple projects simultaneously and effectively delegate to direct reports.
• A strong client relations background with outstanding customer service skills
• Expert user of Google Workspace and the Microsoft Suite with the ability to learn additional software programs
• Knowledge of performing arts venue operations preferred

PHYSICAL ABILITIES - Activities commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to have continuous oral and written communication with clients, co-workers and supervisors is essential.
• Ability to sit and/or stand for long periods of time
• Constant coordination of mental and visual attention

WORK ENVIRONMENT - Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• This position works in a theatre and an office environment
• Exposed to the very loud noise levels of power tools and sound systems

COMPENSATION

Starting salary for this position will be between $54,274 - $66,486 annually, commensurate with experience.

This position is primarily a hybrid role with mandatory days in the office as needed. The hybrid arrangement will be made upon hire. Candidates must reside within a reasonable commuting distance of the Boston campus in order to ensure operational effectiveness.
Grade of Position: 23-07E

Scheduled Weekly Hours: 36.25

In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week.

Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available.

Please refer to our benefits website for a full list of benefits and eligibility requirements.

About Us
Emerson College is the nations only four-year institution dedicated exclusively to majors in communication and the arts in a liberal arts context. Its main campus is located in the center of the dynamic multicultural city of Boston, in close proximity to major publishing houses, arts institutions, and research centers. The college also has campuses in Los Angeles and the Netherlands. Emerson College enrolls over 4,300 graduate and undergraduate students from more than 70 countries and all 50 states.

Diversity Statement
Emerson College believes diversity enriches the educational experience by providing students with the opportunity to learn from individuals who may have different backgrounds, experiences, and perspectives. Engagement with diversity in the curriculum, in our co-curricular offerings, and all other aspects of the College enhances the personal and intellectual growth of all members of our campus community. Emerson is committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for meaningful citizenship in an increasingly complex, pluralistic society. Emerson College does not discriminate on the basis of sex/gender in its educational programs or activities. Emerson has designated the Associate Vice President, Title IX, and Clery Coordinator to respond to inquiries regarding the College Sexual Misconduct Policy. The Title IX Coordinator may be reached at 8 Park Plaza, Transportation Bldg, Room 230 Boston, MA 02116; Telephone: 617-824-8999; email: titleix@emerson.edu

Annual Clery Report
In accordance with the federal Clery and Campus SaVE Acts, Emerson College commits to providing all current and prospective students and employees with access to the annual campus security reports for each of our campuses. This report may be accessed from the Emerson College Police Department website.

Grade Ranges
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