Telecommunications Engineer

The Unified Communications Engineer is responsible for building and supporting scalable and cost effective unified communications services required across the Firm, including video-telephony, voicemail, instant messaging, presence and video conferencing.

Essential Functions:

• Accountable for providing high quality solutions to integrate the Firm’s unified communications services and technologies
• Keeps current on developments in unified communications (technologies, products, practices and trends)
• Participates in the evaluation of new systems and technologies to increase service levels and reduce costs
• Contributes to projects to deliver new unified communications services
• Technical escalation contact for users, more junior team members and other teams as needed
• Performs preventative maintenance to systems as needed
• Responsible for providing high quality support to users for unified communications services
• Communicates planned maintenance to other IT teams and users as required
• Complies with approved policies and processes defined by other groups
• Maintains inventories and complies with licensing agreements
• Resolves incidents in accordance with Service Level Agreements and escalates issues when appropriate
• Responsible for preparing high quality documentation

• Bachelor’s degree in a related field. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job
• Relevant Cisco Collaboration accreditation is preferred

• 5 years working with telecommunications networks
• A history of working in a demanding telecommunications environment is essential; a professional services background is desirable

• Proficiency in Microsoft Office products
• In-depth experience of Cisco Unified Communications Manager, Cisco Unity Connection, Cisco IM and Presence Service, Cisco Emergency Responder, Cisco Unified Attendant Console, Cisco Unified Contact Center Express, Cisco Unified Border Element, Cisco voice routers, Cisco Expressway, Cisco Prime Collaboration.
• Experience of Cisco Webex Meetings and Cisco Webex Teams.
• Knowledge of Microsoft Teams Phone system
• Strong knowledge of voice and data switches and routers, telecommunications protocols and standards, voice and data infrastructure tools and services, QoS design and operation
• Knowledge of Cisco 8000 series phones
• Knowledge of telecommunications protocols, communications and standards, H.323, SIP, E.164
• Exposure to mobile telephony solutions
• Good understanding of the design of global Voice over IP telecommunications infrastructure

• Strong written and verbal communication skills, able to communicate and negotiate effectively and in a professional manner with all levels of the Firm and outside vendors
• Contributes to good working relationships between the Unified Communications team and other IT teams
• Ability to work in a diverse team environment and effectively support the demanding needs of the Firm
• Ability to work under pressure, meet deadlines with shifting priorities
• Must be a self-starter with a high level of initiative
• Strong customer service skills, able to anticipate needs and exercise independent judgment
• Strong attention to detail, organizational skills and the ability to handle multiple projects
• Maintains confidentiality and exercises discretion
• Exercises solid strategic thinking and problem-solving skills
• Able to explain complex technical issues to non-technical people
• Willingness to challenge the status quo

• May require occasional lifting of up to 20 lbs.