Events Technology Project Manager

Essential Functions

• Participates in ongoing client planning calls.
• Identifies and understands client interests, issues, expectations, and priorities.
• Acknowledges and escalates client and attendee concerns.
• Adheres to Creative Group policies regarding appropriate and professional client interaction.
• Abides by the local laws and culture of the designated program venue.
• Builds mobile apps based on client requirements that encourage client’s future use.
• Provide recommendations based off of experience and using the knowledge gained in each platform.

• Builds event-related registration websites using proprietary software tools, CreativeEDGE as well as Cvent.
• Builds virtual environments in 6Connex and supports the project from registration until the event dates.
• Builds and manages other technology applications such as, but not limited to, mobile apps.
• Supports mobile apps on–site.
• Partners with the Program Manager and Program Specialist/Registration Managers during client discovery meetings to translate specific needs into website requirements.
• Liaisons with the internal Technology Services department for technology support.
• Leverages working knowledge of proprietary software and Cvent capabilities in order to make successful recommendations to client.
• Implements final electronic registration and Mobile App (if applicable).
• Assist Program Specialists/Registration Managers with any trouble shooting in the use of CreativeEDGE.
• Provides support and attendee help in Mobile Solutions.

• Leverages experience and creative thinking to identify opportunities for increased process efficiency.
• Shares strategies and best practices with colleagues looking for cost and time efficiencies.

Basic Qualifications

• Bachelor’s Degree, preferably in Business, Hospitality, Event Planning, or a combination of education and work experience required, preferably in event planning
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Knowledgeable in Microsoft Teams, SharePoint, One Drive, Zoom and other collaboration tools

Preferred Qualifications

• Must be able to behave in a manner that reflects our organization’s Vision and Core Beliefs
• Must possess excellent interpersonal skills to be able to provide superior customer service and client consultation from the spirit to serve others; be able to work cross-functionally and develop strong and positive internal and external relationships, and be a strong team player
• Must possess excellent organizational and project management skills, ability to prioritize, detail orientation, and the ability to manage multiple customers and projects simultaneously with strict timelines/deadlines
• Must possess strong verbal and written communication skills
• Must possess proven leadership skills to lead a team and mentor other roles
• Must be able to actively listen, have the capability to instill confidence in clients and colleagues and present information with confidence
• Must possess self-awareness to understand their own strengths and weakness and how their behavior impacts others
• Must be professional in behavior with clients, suppliers, and colleagues
• Must be a creative thinker with the ability to gather and analyze information and skillfully conceptualize solutions that go beyond the obvious paths
• Must model a positive, solution-based approach and be flexible and open to change to adopt to different client styles
• Must be able to work autonomously, while thriving in a team environment
• Must be able to maintain confidentiality

Working Conditions

• Ability and willingness to work extended workdays and possible weekends
• Accessible during acceptable working hours identified per project/program
• Travel may be required to oversee projects through execution
• Frequent use of a computer and other office equipment
• Ability to lift 20 lbs.
• Frequent sitting, standing, and walking
• Ability to adhere to hybrid office policy