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Senior Warehouse Operations Supervisor

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

PEOPLE LEADER
Our people leaders are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

  • Develop warehouse staff members assigned to the area
  • Ensure all operation associates perform their duties and responsibilities in accordance with applicable standard operation procedures (SOPs)
  • Complete all special projects assigned by the Operations Manager or their designated representative
  • Demonstrate effective problem investigation and resolution skills
  • Monitor, track and discipline staff employees as necessary.
  • Facilitate a safe operational environment for all employees by strictly complying with and enforcing all company safety requirements.
  • All other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values.  In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:

  • Ensure all operations associates are in compliance with Current Good Distribution Practices (cGDP) and Current Good Manufacturing Practices (cGMP)
  • Proactively train, demonstrate, instruct, and counsel employees to ensure that SOPs are followed and productivity targets are met
  • Supervise and lead employees through a variable workload of tasks as dictated by dynamic client business needs
  • Work with the Operation Managers to evaluate and implement approved process changes to improve productivity
  • Promptly respond to Eversana client requests as required
  • Generate and submit safety incident reports; ensure that all members involved in safety incidents are sent for urinalysis immediately following the incident.

Qualifications

EXPECTIONS OF THE JOB:

  • Assists in directing the workflow while sharing the workload with co-workers.
  • Effectively communicates with co-workers and the supervisor regarding work requirements.
  • The ability to function as a conduit between supervisors and co-workers.
  • Pays meticulous attention to detail and possesses a task-oriented work ethic.
  • Flexibility and composure in response to changing requirements.
  • Ability to receive and convey information accurately in a timely manner.
  • Ability to complete tasks with minimal supervision in a timely manner on a daily basis.
  • Ability to consistently meet minimum productivity standards
  • Ability to safely operate fork lift equipment without incident.
  • Ability to maintain zero defect performance.
  • Analytical aptitude.
  • Self-motivated.
  • Solution-oriented.
  • Travel <5% Locally
  • Hours Monday - Friday; 8-12 hour shifts depending upon business need

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

  • Education: Bachelor’s degree
  • Strong communication skills across multiple departments
  • Effective reasoning and problem-solving skills
  • 1-5 years leadership experience within a 3PL/warehouse environment
  • Ability to set the pace in team environment.
  • Ability to maintain composure in a fast-paced environment.
  • Ability to focus on detail and quality.
  • Ability to efficiently use IT hardware, software and peripherals as it pertains to the performance of daily tasks.
  • Ability to listen and respond with empathy and tact.
  • Ability to safely and efficiently operate power equipment in a confined environment.

PREFERRED QUALIFICATIONS:

  • Communication: Bilingual in English and Spanish 
  • Experience and/or Training:   Inventory Control, Cost Savings Initiatives, Production Scheduling, Lean Manufacturing, 5s, Product Implementation and Launch
  • Technology/Equipment: WMS Systems: AS 400, MARC, Manhattan, SAP, Red Prairie, MS Windows: Excel, Outlook
  • 2-3 years experience working in a warehouse, preferably in the receiving department

Additional Information

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

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Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Senior Warehouse Operations Supervisor, EVERSANA

Are you passionate about leading teams and ensuring seamless warehouse operations? EVERSANA, a global leader in providing commercialization services to the life sciences industry, is looking for a Senior Warehouse Operations Supervisor to join our Memphis, TN team. In this pivotal role, you'll not only oversee your team but also champion a culture of safety and compliance with industry standards like cGDP and cGMP. Your leadership will directly influence productivity and operational excellence as you develop your staff, monitor adherence to standard operating procedures, and proactively resolve operational challenges. As a Senior Warehouse Operations Supervisor, you’ll work closely with the Operations Manager to facilitate effective process changes while ensuring the highest quality of service to our clients. We prioritize creating an inclusive environment where diverse experiences and backgrounds are valued—after all, our mission is to improve patient lives, and our employees are the heart of that mission. If you thrive in a fast-paced environment, have a strong attention to detail, and possess essential leadership skills, we invite you to contribute to a healthier world with us at EVERSANA. Join a team where your leadership makes all the difference, where we embrace change and drive innovation every day.

Frequently Asked Questions (FAQs) for Senior Warehouse Operations Supervisor Role at EVERSANA
What are the key responsibilities of the Senior Warehouse Operations Supervisor at EVERSANA?

As the Senior Warehouse Operations Supervisor at EVERSANA, you will lead your team in achieving excellent business results, develop staff members in accordance with standard operating procedures, monitor compliance with safety regulations, and address any operational challenges proactively. Your leadership will be pivotal in ensuring that all associates are following Current Good Distribution Practices (cGDP) and enhancing overall productivity.

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What qualifications are required for the Senior Warehouse Operations Supervisor position at EVERSANA?

To be considered for the Senior Warehouse Operations Supervisor role at EVERSANA, candidates need a Bachelor's degree and 1-5 years of leadership experience within a warehouse or 3PL environment. Strong communication skills and proficiency in IT systems are also essential. Bilingual capabilities in English and Spanish are preferred, along with a background in inventory control and production scheduling.

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How does EVERSANA support employee development for Senior Warehouse Operations Supervisors?

At EVERSANA, we believe in nurturing talent. As a Senior Warehouse Operations Supervisor, you will not only lead your team but also have the opportunity to engage in continuous professional development. We emphasize the significance of personal growth and provide resources to help you improve your skills and leadership capabilities.

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What is the work environment like for a Senior Warehouse Operations Supervisor at EVERSANA?

The work environment for a Senior Warehouse Operations Supervisor at EVERSANA is dynamic and fast-paced, reflecting the fluid nature of client demands and operational needs. You will be working in a supportive team atmosphere that values diversity and inclusion, making it a fulfilling place to grow your career while making a tangible impact in the healthcare sector.

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What are the safety protocols for the Senior Warehouse Operations Supervisor position at EVERSANA?

Safety is a top priority at EVERSANA. As a Senior Warehouse Operations Supervisor, you will ensure compliance with all safety requirements and actively promote a safe work environment. This includes conducting safety training, monitoring adherence to protocols, and addressing safety incidents as they occur, enforcing the significance of workplace safety among associates.

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Common Interview Questions for Senior Warehouse Operations Supervisor
Can you describe your leadership style as a Senior Warehouse Operations Supervisor?

When discussing your leadership style, emphasize how you adopt a collaborative approach, focusing on building strong relationships and trust with your team. Highlight your commitment to employee development and fostering a culture where open communication and feedback are encouraged.

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How do you ensure compliance with safety standards in the warehouse?

Make sure to illustrate your proactive measures in promoting safety, such as regular training sessions, enforcing safety checks, and leading by example. Demonstrate how you prioritize safety in every operation and address non-compliance issues promptly.

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What strategies do you use to improve team productivity in a warehouse setting?

To boost productivity, I focus on developing clear goals and providing the right tools and training. I regularly assess team performance and encourage feedback to identify bottlenecks, then implement strategies for improvement, such as process optimizations or staff rotations.

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Describe a challenging situation you faced in warehouse management and how you handled it.

Share a specific example that showcases your problem-solving abilities. Describe the situation in detail, the actions you took to resolve it, and the outcomes of your decisions. Be sure to underline your responsiveness and ability to adapt to changing circumstances.

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What role does communication play in your management approach?

Effective communication is essential in warehouse operations. I prioritize transparent dialogue with my team to foster trust and clarity. I also encourage upward communication to ensure that team concerns are heard and addressed, ultimately enhancing overall morale and performance.

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How do you handle conflicts within your team?

Addressing conflicts requires a calm and solution-oriented approach. I believe in tackling issues directly by facilitating open discussions that allow team members to express their views, ensuring that resolutions align with our collective goals.

Join Rise to see the full answer
What experience do you have with technology in warehouse operations?

Describe your experience with warehouse management systems (WMS) and other technologies you have previously implemented. Highlight how these tools helped streamline operations, improve accuracy, and track inventory more effectively.

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How do you balance multiple tasks under pressure?

In a fast-paced environment, I prioritize tasks based on urgency and impact. I use planning tools to keep track of responsibilities and ensure that my team is well-coordinated, allowing us to respond efficiently even under pressure.

Join Rise to see the full answer
What techniques do you use to foster a culture of diversity and inclusion in your team?

To promote diversity and inclusion, I lead by example by valuing diverse perspectives and creating an environment where all team members feel respected and included. I implement team-building activities that celebrate our differences and encourage open discussions about inclusion initiatives.

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Why do you want to work as a Senior Warehouse Operations Supervisor at EVERSANA?

Express your alignment with EVERSANA's mission and values. Highlight your passion for improving patient lives and how your leadership style and expertise can contribute to achieving the company's goals within the life sciences sector.

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Take Risks
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Passion for Exploration
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A Vision to Advance Life Sciences Services “Sana” is latin for healthy. So naturally, when service leaders – spanning the patient experience to global channel distribution – combined into one powerful platform, we became EVERSANA. Together, we w...

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DATE POSTED
April 22, 2025

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