Job details

Escalations & Emergency Response Manager

Evolve is a rapidly growing company focused on hospitality in vacation rentals. We seek an Escalations & Emergency Response Manager dedicated to enhancing customer support and managing emergency responses.

Skills

Customer service experience
Emergency preparedness knowledge
Analytical skills
Strong communication skills
Crisis management skills

Responsibilities

Manage escalation processes for high-visibility customer issues
Lead investigations and resolve policy violations
Develop emergency plans and oversee responses
Analyze customer concerns and improve processes
Collaborate with legal and sales teams on sensitive issues

Education

Bachelor's degree in related field

Benefits

Competitive salary with equity
401(k) with immediate matching
Paid parental leave
Comprehensive health benefits
Learning and development opportunities

To read the complete job description, please click on the ‘Apply’ button

Evolve Glassdoor Company Review

3.7

Evolve DE&I Review

4.0

CEO of Evolve

Brian Egan

Approve of CEO

By Evolve

Evolve is a fast-growing hospitality company based in Denver, Colorado. Our team specializes in helping owners reach their financial goals and giving guests stress-free stays and supporting our fellow Evolver teammates in their careers.

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