Operations and Systems Manager

As an Operations and Systems Manager at our company, your key responsibilities will include managing and overseeing the Salesforce CRM system, prospect list generation, onboarding new staff, and maintaining IT and hardware stock inventory. You will also support the client management teams and ensure compliance with GDPR regulations.

To succeed as an Operations and Systems Manager, it's essential to possess strong computer skills, particularly with Google Workspace and Microsoft Office. Attention to detail, creativity, and initiative are critical. Good written and spoken English communication skills will also enhance your effectiveness in this role.

While a degree is preferred, it is not mandatory. Previous experience in IT and systems management or a related field can be beneficial but is not strictly required. You will receive comprehensive training on all necessary tools and systems.

As an Operations and Systems Manager at our company, you can look forward to ongoing expert training and support. You'll receive training on various systems and tools, as well as access to an external training allowance for your professional development.

Our Operations and Systems Managers enjoy several benefits, including a competitive salary, 21 annual leave days which increase to 25, company sick pay, an employee assistance program, and opportunities for advancement in a fun and supportive team environment.

In managing data integrity in CRM systems like Salesforce, I focus on regular screenings and cleansing of data to maintain accuracy. I also ensure that all team members follow best practices for data entry and updating procedures to minimize errors.

My approach to onboarding new employees involves creating a structured training program that includes introductions to essential systems, hands-on training, and checks for understanding. I believe in pairing newcomers with experienced team members for guidance.

I prioritize tasks based on urgency and impact. I use project management tools to organize my workload, ensure clear deadlines, and track progress. I also regularly communicate with my team to align on priorities.

To ensure compliance with GDPR, I implement privacy agreements, conduct regular training sessions for team members, and maintain accurate records of data handling processes. I also keep up-to-date with changes in legislation to adapt our practices accordingly.

I approach conflicts within my team by promoting open communication. I encourage team members to express their concerns and work together towards a resolution. I believe in creating a collaborative environment where everyone feels heard.

I have extensive experience managing outbound lead generation email campaigns. I focus on crafting compelling content, segmenting the audience for better targeting, and using metrics to track engagement and adjust strategies as necessary.

To keep the team motivated, I set clear, achievable goals and celebrate successes, both big and small. Open communication and fostering a fun team environment are also key factors in maintaining high morale.

I use tools like Google Workspace for document sharing and collaboration, as well as scheduling applications to coordinate team meetings and projects. I also leverage communication platforms for effective team interaction.

To ensure processes are followed, I develop detailed process documentation and provide ongoing training. Regular check-ins and feedback sessions help reinforce these processes and make adjustments where needed.

A successful Operations and Systems Manager combines strong organizational skills with effective communication abilities. They should be data-driven, proactive in problem-solving, and capable of supporting both internal teams and clients smoothly.