Job details

Executive Deskside Support Specialist

Overview:

Stand Together is seeking an Executive Deskside Support Specialist to provide dedicated support to our Chairman and Executive Team. Through customer focus, thoughtful interactions, resourcefulness, and a proactive approach, you will enhance value by removing roadblocks for roles that have a high strategic impact in advancing Stand Together's vision of social change.

The ideal candidate is passionate about problem resolution and has a strong technical understanding of systems. In some cases, this role may require extended availability outside of regular business hours. However, Stand Together values your time and has flexibility that ensures work-life balance.

Your Responsibilities Include

Coordinate with various internal IT teams and vendors to assist with the installation, configuration, troubleshooting, repair, and testing of equipment including Mac and PC computer issues, mobile phones, printers, and other peripherals
Resolve technical issues and challenges quickly and effectively with minimal disruption to the Executive
Develop close business relationships and demonstrate expert-level ability to inspire trust and become the “go to“ person for all the Executive's technology needs
Provide Technical A/V support for Executive boardroom meetings and office meetings
Investigate possible technical issues and proactively provide preventative maintenance
Maintain on-going communication with customers while exercising independent judgment and providing alternative solutions
Answer, evaluate, and prioritize incidents from incoming phone, voicemail, email, walk-ups, and ticketing system requests for assistance from Executives experiencing problems with hardware, software, networking, and other computer-related technologies
Document all customer requests within our ticketing system
Testing and Initiating meetings through conferencing equipment such as Microsoft Teams and other modern technologies and ensuring audio/video quality
Keep extensive documentation and checklists for knowledge purposes and a seamless transition for backup
Enhance the technology experience of the Executives by showing them how to best leverage technology tools to deliver productivity and efficiency benefits
Maintain confidentiality in supporting and improving Executive-level needs

Knowledge and Skills You Bring to the Organization

3+ years of technical experience including experience supporting MACs and Office365
Excellent communication skills, both written and verbal
Accountability in resolving issues and ensuring satisfaction
Proactively attentive to ensure there are no issues or to resolve issues quickly
Ability to work independently and use judgement
High emotional intelligence
Comfort and the ability to act thoughtfully and decisively in high pressure situations
Ability to pivot quickly to respond to emergencies

Standout Candidates May Also Bring

2+ years of experience supporting Executives
2+ years of experience supporting Office365

About Us

Stand Together helps social entrepreneurs supercharge their efforts to help people improve their lives. We connect them with passionate partners and the resources necessary to make a greater difference.

Through our philanthropic community, we tackle some of the nation's biggest challenges so that every person has the opportunity to realize their extraordinary potential.

Stand Together partners with people from diverse perspectives and backgrounds—including people in education, business, community non-profits, and public policy—to accomplish more together than any of us could on our own.

Our Values

Working at Stand Together is different from many other organizations. We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

We believe that diversity in experiences, perspectives, knowledge and ideas fuels creativity, broadens knowledge, and helps drive success. That’s why we’re proud to be an equal opportunity employer and strive to treat all employees and applicants with honesty, dignity, respect and sensitivity. We welcome all qualified applicants regardless of color, race, religion, religious creed, sex, gender or gender identity, gender expression, sexual orientation, national origin, citizenship, ethnicity, ancestry, age, physical disability, mental disability, medical condition, pregnancy (including medical needs which may arise from pregnancy, childbirth, or related medical conditions), military and veteran status, genetic information, marital or familial status, political affiliation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

Stand Together Glassdoor Company Review

3.7

Stand Together DE&I Review

No rating

CEO of Stand Together

Brian Hooks

Approve of CEO

By Stand Together

We work with: Nonprofit leaders at over 100 community-based groups. Over 700 of the country’s most effective business leaders and philanthropists. Over 1,000 professors at 350 universities. Tens of thousands of K-12 teachers. And millions of grass...

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FUNDING

Nonprofit

INDUSTRY

Grantmaking & Charitable Foundations

TEAM SIZE

501-1000

LOCATION

Hybrid, based in Arlington, VA

DATE POSTED