Transcon Finance Agent- Entry Level

As a Transcon Finance Agent at Expeditors, your main responsibilities will include managing customer tariffs, ensuring accurate invoicing processes, and maintaining financial integrity across customer accounts. You'll collaborate closely with team members to improve our operations, and you'll play a vital role in ensuring a smooth invoicing process that meets customer expectations.

To qualify for the position of Transcon Finance Agent at Expeditors, you should possess excellent oral and written communication skills, proficiency in MS Office, especially Excel, and a strong commitment to exceptional customer service. Having operations or industry knowledge is preferred, along with a proven ability to maintain a professional attitude and strong organizational skills.

As a Transcon Finance Agent at Expeditors, you can expect a competitive pay rate ranging from $20.00 to $28.00 per hour. Your actual salary will depend on your experience and education, reflecting our commitment to providing fair compensation for your contributions.

The culture at Expeditors is one that encourages growth, professionalism, and a proactive approach to customer service. As a Transcon Finance Agent, you'll be expected to embody our ten cultural attributes, which include integrity, excellence, and a sense of humor. We promote open communication and teamwork, making it a great place to build your career.

Expeditors strongly believes in continuous learning and professional development. As a Transcon Finance Agent, you’ll be encouraged to attend branch meetings and accumulate required training hours, ensuring that you are well-equipped with the necessary skills and knowledge to succeed and grow within the company.

To ensure accuracy when managing customer tariffs, I would develop a systematic approach, including regular audits and updates of tariff documents, collaborating with colleagues to verify data, and utilizing software tools to streamline the invoicing process.

Building strong customer relationships relies on effective communication, active listening, and consistently delivering on expectations. I believe in promptly addressing concerns, being transparent about processes, and regularly checking in with clients to ensure their needs are met.

In a previous role, I handled a customer complaint about an invoicing error. I took immediate action by reviewing the case, correcting the mistake, and offered a discount as an apology. The customer appreciated the quick resolution and continued to use our services.

Teamwork is essential as a Transcon Finance Agent. Collaborating with colleagues allows for knowledge sharing, problem-solving, and enhancing workflows. It’s important to maintain open lines of communication and share insights that can lead to process improvements.

In a busy work environment, I prioritize tasks by assessing their urgency and importance. I often create a to-do list, categorize tasks by deadlines, and focus on high-impact activities first while also leaving room for any urgent issues that may arise.

I have experience using various financial software tools, including invoicing systems and Excel for data management. I’m comfortable learning new systems and often seek out training to enhance my proactivity in utilizing these tools for efficiency.

I approach challenges with customers by remaining calm and empathetic. I listen to their concerns, ask clarifying questions to understand the issue better, and work collaboratively with them to find a satisfactory resolution.

I find it fulfilling to contribute to a smooth operational process that impacts overall business health. Ensuring accuracy in invoicing and seeing satisfied customers knowing their accounts are managed precisely brings a strong sense of accomplishment.

I would promote company culture by embodying the key attributes we value, participating in initiatives that highlight our culture, and encouraging peers to engage in branch meetings, fostering a sense of community and shared purpose.

Essential skills for a Transcon Finance Agent include strong analytical skills for data accuracy, excellent communication for customer interactions, and organizational skills for managing tasks efficiently. A proactive mindset to improve processes is also crucial.