Data Breach, Client Engagement Manager

About us, but we'll be brief

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. Also, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

We have 23,000 people operating across 44 countries and every day we're investing in new technologies, experienced people, and new ideas to help all our clients maximize every opportunity.

Job description

Reporting to the incident response manager, your role is to manage and advise clients through responding to data incidents calmly and reasonably to help clients, and to support existing clients in developing their Incident Response Plan. The Client Engagement Manager role requires the talents of experienced account managers, client services professionals, or project managers. You will respond to data breach events, coordinating breach response operations with the other participating operational teams, and advising clients on breach response best practices. You will also have quarterly and yearly goals that recognize the need to provide a high level of service with a high level of activity.

• You manage client breaches from start to finish.
• You are also responsible for understanding and implementing breach response best practices and advising clients on these practices as they develop their incident response plan.
• First contact for existing customers experiencing a data breach
• Manage detailed projects from start to finish while providing an excellent client experience
• Present complex products and pricing with quick turn-around times
• Respond reasonably to urgent customer events and deadlines with a level head
• Document and collaborate on best practices to respond to client needs and implementing breach responses
• Daily collaboration with sales, business operations, customer support and other internal departments during implementation of breach response
• Travel onsite to meet Reserved Response clients Train operational team members on client incident response plans

Qualifications

• 3 to 5 years' experience in client account management and servicing large corporate accounts
• Bachelor's degree from accredited college
• Industry knowledge in the legal, privacy, healthcare, or financial services fields
• Experience establishing communication and engagement with prospects options to clients and help them determine the best solution for their needs
• Experience managing projects that have a large operational scope
• Work experience partnering with different company members to achieve client needs
• Wor experience outside of the confines of traditional work day and work week is required
• Ability to travel 15% of time

This is a permanent home-based role in Costa Rica. No relocation available.

Culture at Experian

Our uniqueness is that we value yours.

Experian's culture, people, and environments are main differentiators. We take our people's agenda very seriously. We focus on what matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together

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#LI-Hybrid

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is necessary to our purpose of creating a better tomorrow. For us, this is The Power of YOU and it ensures that we live what we believe.