Junior Delivery Analyst - Implementation Services (maternity cover)

As a Junior Delivery Analyst at Experian, your primary responsibilities will include supporting client workshops to elicit solution requirements, offering client support throughout the project lifecycle, and managing software configurations. You will also be engaged in identifying and reporting issues and risks to ensure timely resolutions while maintaining strong client relationships throughout all delivery phases.

To qualify for the Junior Delivery Analyst position at Experian, candidates should be fluent in English and proficient in stakeholder management. Knowledge of Microsoft Office tools, familiarity with JIRA, Confluence, and agile methodologies, as well as experience in delivering software solutions are essential. Additionally, a working knowledge of XML/JSON and APIs will be beneficial.

Experian fosters a friendly and inclusive work environment where a strong team spirit thrives. Employees are encouraged to share their perspectives and contribute to a culture of continuous improvement. You can also expect excellent work conditions, plenty of social benefits, and a commitment to work-life balance.

Yes, the Junior Delivery Analyst position at Experian offers flexible working hours and the opportunity for home office arrangements, making it easier for employees to maintain a work-life balance while fulfilling their job responsibilities.

Experian places a high value on personal development, providing career pathways supported by various learning and development programs. Employees have unlimited access to online educational courses and materials, allowing them to continuously grow and hone their skills within the organization.

When answering this question, focus on a specific instance where you successfully facilitated a meeting or workshop to elicit requirements. Talk about your approach to understanding the client's needs, the tools you used, and how you ensured clarity in communication.

Addressing conflicting priorities requires excellent time management skills. Discuss your strategies for prioritizing tasks, maintaining open communication with stakeholders, and adapting to changes. Provide clear examples illustrating your ability to maintain quality while meeting deadlines.

Mention the specific software tools you're familiar with, such as Microsoft Office, JIRA, or Confluence. Highlight how your experience with these tools has prepared you to manage clients and track project progress effectively.

When troubleshooting, emphasize your analytical approach. Discuss the steps you take, such as identifying the issue, gathering data, collaborating with team members, and communicating effectively with the client to resolve the problem promptly.

Reflect on your experience with stakeholder management, identifying key challenges such as aligning diverse interests or managing expectations. Offer insights into how you have addressed or would tackle these challenges, demonstrating your proactive mindset.

Share specific examples of software configuration tasks you've performed in previous roles or projects. Highlight your approach to understanding software requirements, your attention to detail, and how you ensure quality in configurations.

Discuss the tools and methods you use for staying organized, such as project management software, lists, or scheduling techniques. Share techniques that have helped you successfully manage deadlines and keep track of your progress.

Provide a narrative about your involvement in a team project, emphasizing your role, the team's objective, and how you collaborated with others to achieve success. Highlight any leadership or supportive actions you took to foster team cohesion.

Share your personal values and commitment to excellence. Explain how your goals align with those of Experian, emphasizing your desire to positively impact clients and your commitment to continuous improvement.

Address this question by demonstrating your empathetic listening skills and problem-solving approach. Talk about the importance of open communication, understanding client concerns, and presenting potential solutions to restore their confidence.