Bilingual Support Center Technician

Job Position: Support Center Technician I
Contract Duration:12 months
Location: Fully remote (within the US), requires a distraction-free working environment
Max Pay :$24.15/hour

Job Description:
As a Support Center Technician I, you will provide technical support in a call center setting to companys field personnel, clinicians, patients, and other internal customers. This role focuses on supporting the LATITUDE Remote Patient Management System, with potential expansion to other products in CRM & Diagnostics (CRMDx).
Key Responsibilities:
- Provide industry-leading technical support via phone and email
- Assist with the setup and troubleshooting of the LATITUDE Remote Monitoring products.
- Educate, support, and train customers through phone and email consultations.
- Document and evaluate all customer inquiries, comments, and concerns.
- Identify and document product events and determine appropriate call transfers.
- Achieve departmental quality goals and maintain high phone time efficiency.

Preferred Qualifications:
- 4-year degree strongly preferred
- 3 years of experience in a customer-facing role
- Knowledge of Salesforce.com
- Familiarity with Microsoft Teams
- Experience troubleshooting modems, routers, and cell phones is advantageous
- Background in healthcare and technical support industry
- Spanish bilingual skills highly desirable

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.