Express Claims Associate

Who's Clearcover?

Clearcover is the smarter car insurance company. We use powerful technology to offer everyday drivers better coverage for less money. We're proud to be one of the fastest-growing startups in Chicago, and we're currently looking to add a few more extraordinary people to our team.

What is an Express Associate?

Express Claims Associates have an important and unique role in helping Clearcover customers during one of the moments that matters most: Filing an insurance claim. Express Associates are empathetic and patient by upholding Clearcover's value of "Know the Customer, Work for the Customer." Their confidence and resilient mindset drives a strong partnership to keep customers accountable. Clearcover Express Associates remain calm under pressure, have an inquisitive nature, and are passionate about creating lifelong customer relationships. Going above and beyond for a customer is our standard mode of operation, which has empowered Clearcover to drive customer satisfaction that far exceeds the P&C insurance industry standard.

What will you do?

• Guide our customers from the First Notice of Loss through the resolution of their claim
• Confirm coverage and monitor repairs of low-complexity claims
• Maintain a general understanding of claims resolution procedures and timeframes
• Address customer complaints, provide appropriate solutions and alternatives, and follow up to ensure the resolution of claims issues
• Fanatically monitor and manage incoming and outgoing customer interactions via email, chat, and phone
• Contribute to process and product information in the team's Knowledge Base
• Identify and assess customers' needs through relatively unstructured interaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Keep records of customer interactions and file documents
• Deliver on Clearcover's promise to our customers by actually solving their problems (also paying attention to a few service level guidelines and policies)
• Keep records of customer interactions and file documents

What do you need?

• 1+ years of experience with introductory claims handling
• FNOL (first notice of loss) intake a plus
• P&C insurance or adjuster license a plus
• Demonstrated customer support/success experience or experience as a client service representative and track record of providing excellent customer care
• Demonstrated ability to remain friendly under pressure and resilient to negativity
• Demonstrated ability to balance the needs of the customer with the needs of the business
• Excellent writing and grammar skills
• Strong active listening skills; able to communicate clearly through phone conversations
• Capable of writing with impact through email, text, chat, or social media
• Familiarity with CRM & support systems and practices
• Customer orientation and ability to adapt/respond to different types of individuals
• Ability to multitask, prioritize, and manage time effectively
• A tactful, timely sense of humor is also a must. We're getting funnier but we can still be funnier-er

But wait, there's more:

As a people-first company, your health and well-being is a priority at Clearcover. We offer comprehensive benefits for individuals and families:

• Medical. We offer rich and affordable BCBS plans for you and your dependents. If you select the high deductible health plan, we offer an HRA and contribute to your HSA.
• Dental and vision. We cover 100% of dental and vision premiums for you and your dependents.
• Pre-tax benefits, disability, and life insurance.
• 401(k). We contribute 3%, even if you contribute nothing.

We've also curated a stack of perks and benefits that stretch beyond the expected. Our people have access to:

• Generous vacation and parental leave.
• Employee resource groups and mental health workshops.
• Top of the line hardware and meeting free "Focus Fridays".

We're a remote first company, having paved the way for flexible work locations and continue to offer this flexibility. If you are local or in town visiting, you also have the choice to work from our Chicago HQ office.

Because we are a remote first company, we ask that your internet can keep up with our pace.

Remote employees are eligible to work from: AZ, CA, CO, CT, DC, DE, FL, GA, IA, IL, IN, KS, MA, MD, MI, MN, MO, NC, NJ, OH, OK, PA, SC, TN, TX, UT, VA, WA, WI.

To top it all off, if Clearcover is available in your state, you could have access to an employee discount on auto-insurance! Excited to learn more? Complete the application below!

Clearcover is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.