Relationship Development Specialist (Healthcare)

Full-time Exempt

100% Remote within the United States

$65,000 - $75,000 base salary with variable compensation

About Expressable:

Expressable is a virtual speech therapy practice on a mission to transform care delivery and expand access to high-quality services, serving thousands of clients since our inception in late 2019. We are passionate advocates of parent-focused intervention. Our e-learning platform contains thousands of home-based learning modules authored by our clinical team, helping SLPs empower caregivers to integrate speech therapy techniques into their child’s daily life and improve outcomes. Our mission is to set a new standard in speech therapy by  making every caregiver a champion of their loved one’s success. We envision a world where everyone can fulfill their communication potential.

About the Role:

We are looking for a self-motivated and accomplished Relationship Development Specialist (RDS) to join our physician referral and client acquisition team. As a RDS, you will play a critical role in identifying and building out relationships with providers with the goal of acquiring client referrals to Expressable. The RDS is responsible for building, qualifying, and nurturing relationships with prospective referral partners, acting as the first line of education for new partners, promoting Expressable’s care model, and arranging meetings with internal leadership to generate referrals.

WORK AUTHORIZATION: We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

• Lead Generation and Outreach: Conduct outbound calls, emails, and social media engagement to connect with potential customers and generate leads. Qualify incoming leads from digital accounts and marketing campaigns to create sales opportunities and move them through the pipeline.
• Sales Pipeline Management: Manage and update leads in CRM, track outreach, and follow up with prospects regularly. Effectively nurture and build relationships with potential clients to encourage long-term partnerships.
• Product Knowledge and Presentations: Develop an in-depth understanding of Expressable’s services and communicate their value propositions clearly to potential clients.Conduct online presentations to showcase service model features, answer questions, and handle objections.
• Close Sales and Meet Targets: Work to meet or exceed monthly and quarterly sales targets.Convert qualified leads into closed sales and contribute to client growth by scheduling new clients efficiently.
• Collaborate with Sales and Marketing Teams: Work closely with sales and marketing teams to optimize lead generation, share feedback from customers, and suggest improvements. Coordinate with the sales director to align goals and ensure seamless transitions between lead nurturing and closing stages.
• Sales Reporting and Documentation: Keep accurate records of all sales activities in CRM systems, including calls, emails, meetings, and transactions. Prepare and submit regular reports on sales performance, sales activities, and pipeline status.

• A minimum of more than two years sales or business development experience with a strong preference for experience within a healthcare organization and/or a passion for the healthcare industry.
• Applies creativity to prospecting using both traditional methods and leveraging new technologies
• Adept at reaching prospects and uncovering their unique needs in order to identify opportunities for the potential referral relationship. 
• Actively engaged in professional growth and development.
• Track record of success meeting quotas and achieving KPIs.
• Enjoys building relationships and networking with others. Builds relationships on a foundation of authenticity and humility.
• Ability to thrive in a fully-remote work environment and manage multiple ongoing campaigns efficiently.
• Access to consistent, high-quality internet, and a suitable work environment for extensive phone work.

• Oral and Written Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Analytical, Data Driven, and Attention to Detail: Synthesizes complex or diverse information; Gathers relevant data and analyzes information skillfully; Uses intuition and experience to complement data. Double-checks the accuracy of information and work product to provide accurate and consistent work. Provides information on a timely basis and in a usable form to others who need to act on it. 
• Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. 
• Relationship Building: Builds both formal and informal professional relationships. Maintains and fosters relationships within, across, and external to organizational boundaries. Obtains and shares information, ideas, and problems. 
• Innovation and Problem Solving: Displays original thinking and creativity; Meets challenges with resourcefulness; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.

• Exceptional paid time off policies that encourage and support life balance
• 401k matching to ensure our staff have what they need to enjoy their retirement
• Health insurance options that ensure well being for the whole person and their family
• Company paid life, short-term disability, and long-term disability coverage
• Remote work environment that strives for connectivity through professional collaboration and personal connections

Expressable values people. From the technology we develop, the services we provide, and the culture we maintain, Expressable cares about the experience of our employees, clients, and prospects. We intentionally create and sustain supportive environments in which everyone - clients, caregivers, speech-language pathologists, and team members - can achieve their highest potential.

We believe that building trusting and collaborative relationships is paramount to delivering quality care so we operate with the highest levels of honesty, transparency, and accountability as individuals and a collaborative team. We believe that transforming therapy happens through the steady and iterative problem solving of an interdisciplinary team.

Expressable is an equal opportunity workplace. We celebrate and embrace diversity and are committed to building a team that represents a broad tapestry of backgrounds, perspectives, and skills.

Expressable is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Expressable will take the steps to ensure people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us at hr@expressable.io.