Director, Intake and Billing Operations (Remote in the US)

Full-time Exempt

Direct Hire

100% Remote

$125,000 - $150,000 per year

About Expressable:

Expressable is a virtual speech therapy practice on a mission to transform care delivery and expand access to high-quality services, serving thousands of clients since our inception in late 2019. We are passionate advocates of parent-focused intervention. Our e-learning platform contains thousands of home-based learning modules authored by our clinical team, helping SLPs empower caregivers to integrate speech therapy techniques into their child’s daily life and improve outcomes. Our mission is to set a new standard in speech therapy by  making every caregiver a champion of their loved one’s success. We envision a world where everyone can fulfill their communication potential.

About the Role:

We are seeking a customer-service oriented Director of Intake and Billing Operations to join our growing team. This role is responsible for leading intake, authorization, and billing operations while driving initiatives to improve efficiency, reduce denials, and enhance overall performance. You will ensure that all processes align with payer regulations and organizational standards and focuses on cross-functional collaboration, team development, and strategic reporting. Reporting to the VP of Intake and Revenue Cycle, the Director of Intake and Billing is dedicated to ensuring consistency and excellence in the client experience, driving operational accuracy and efficiency to achieve key business objectives. Direct reports include Intake Supervisors and our medical billing team.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

• INTAKE/AUTHORIZATION
• Intake Processes: Enhance intake workflows to improve efficiency, service quality, and client experience.
• Authorization Management: Implement internal processes for authorization submissions aimed at minimizing denials and expediting approvals.
• Department Leadership: Lead the Client Intake department with a focus on cross-functional collaboration and scalability to meet evolving organizational needs.
• Quality and Training: Develop and execute training and quality assurance programs to maintain high standards of performance within intake operations.
• Educational Resources: Create and provide educational materials to support both internal staff and clients in understanding intake procedures and expectations.
• BILLING
• Direct Supervision of Billing Team: Directly supervise the billing team, providing guidance, oversight, and support to ensure efficient and effective billing operations.
• Billing and Collections Oversight: Oversee medical billing and collections, ensuring timely and accurate claim submissions, minimizing payment delays, and addressing gaps between allowed and paid amounts.
• Claims and Collections Analysis: Regularly analyze trends in claims rejections, denials, and patient collections to identify barriers, implementing process changes to improve collection rates and reduce rejections.
• Regulatory Compliance: Maintain current and comprehensive knowledge of government and third-party payer billing regulations, ensuring all processes comply with relevant guidelines.
• Quality and Compliance: Work collaboratively with both clinical quality and payer compliance teams to enhance the quality of medical record documentation, supporting accurate reimbursement and reducing denials.
• LEADERSHIP AND REPORTING
• Team Management: Manage and develop intake supervisors and billing team members, fostering a culture of continuous improvement, accountability, and professional growth.
• Reporting and Analysis: Provide regular reports to leadership on new client intake, authorizations, claims, and collections segmented by state, payer, procedure code, and other key metrics to guide strategic decision-making.

• Bachelor’s degree in health administration, business administration, finance, or other related and relevant field. 
• 10+ years experience in managing or directing client intake, billing, or similar role
• Proven experience in healthcare billing and deep knowledge of health insurance providers and payers across multiple states.
• A minimum of five years managing a team of direct reports.
• Ability to collaborate with an all-remote geographically-distributed team.
• Revenue cycle experience in a dynamic start-up environment that demonstrates adaptability to rapid change and ambiguity.
• Competency in office productivity and collaboration tools such as MSOffice/Teams or Google Suite and Slack.

• People Management
• Customer Service
• Analysis
• Interpersonal Relationships
• Oral and Written Communication

• Exceptional paid time off policies that encourage and support life balance
• 401k matching to ensure our staff have what they need to enjoy their retirement
• Health insurance options that ensure well being for the whole person and their family
• Company provided hardware and software for home office
• Remote work environment that strives for connectivity through professional collaboration and personal connections

Expressable values people. From the technology we develop, the services we provide, and the culture we maintain, Expressable cares about the experience of our employees, clients, and prospects. We intentionally create and sustain supportive environments in which everyone - clients, caregivers, speech-language pathologists, and team members - can achieve their highest potential.

We believe that building trusting and collaborative relationships is paramount to delivering quality care so we operate with the highest levels of honesty, transparency, and accountability as individuals and a collaborative team. We believe that transforming therapy happens through the steady and iterative problem solving of an interdisciplinary team.

Expressable is an equal opportunity workplace. We celebrate and embrace diversity and are committed to building a team that represents a broad tapestry of backgrounds, perspectives, and skills.

Expressable is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Expressable will take the steps to ensure people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our HR Director at hr@expressable.io.