Training Developer - Sales Enablement

Extreme Networks Named to Computerworld’s 2023 List of Best Places to Work in IT!

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before and with double digit growth year over year, no provider is better positioned to deliver better outcomes on scale, than Extreme.

We believe in “walking the walk” of our strong core values which enable us to successfully advance together. Diversity and Inclusion is a vital part of our values and beliefs, and we’re proud to foster an environment where every Extreme employee can thrive. 

Come become part of something big with us! We are a global leader, with hubs in North America, South America, Asia Pacific, Europe, and the Middle East.

As a Training Developer / Content Creator / Instructional Designer, you will be crucial in developing comprehensive and engaging learning materials for our diverse products and software applications. You will collaborate with subject matter experts, product managers, and other team members to design and create content that effectively educates our internal sales and channel teams. Trainers will utilize your content for live classes and in creating eLearning courses. Your expertise in instructional design methodologies, adult learning theory, multimedia content creation, cognitive load, and technical communication will drive product and sales training.

Responsibilities

·        Design, develop, and deliver high-quality instructional materials, including participant workbooks, video tutorials, interactive eLearning modules, knowledge-based articles, and assessments

·        Create visually appealing and easily digestible multimedia content that effectively communicates complex technical and sales enablement concepts to diverse audiences

·        Develop learning paths and curricula that cater to different user roles and proficiency levels, ensuring a tailored learning experience

·        Utilize a variety of tools and software for content creation, graphic design, video editing, and e-learning development

·        Collaborate with subject matter experts and product managers to gather information and insights about our networking products, software applications, and industry trends

·        Stay updated with the latest instructional design trends, learning technologies, and best practices to enhance the effectiveness of our training materials

·        Conduct regular assessments of the effectiveness of training materials and make continuous improvements based on feedback and analytics

·        Participate in project planning and coordination, adhering to deadlines and ensuring timely delivery of content

·        Stay updated with the latest instructional design trends, learning technologies, and best practices to enhance the effectiveness of our training materials.

·        Conduct regular assessments of the effectiveness of training materials and make continuous improvements based on feedback and analytics.

·        Participate in project planning and coordination, adhering to deadlines and ensuring timely content delivery.

Qualifications

·        Bachelor's degree in Instructional Design, Education, Communications, or a related field

·        5+ years of Sales Enablement or Revenue Enablement experience in instructional design and content creation in a corporate environment, preferably in a technical or IT-related industry

·        Proficiency in using multimedia and e-learning authoring tools (e.g., Adobe Creative Suite, Articulate Storyline and Rise, Camtasia, etc.) – preferably advanced skills in Storyline animation

·        Experience with LMS systems in building courses and gamification

·        Excellent written and verbal communication skills, with the ability to convey complex technical information in a clear and concise manner

·        Fluent in one or more video editing tools; experience editing videos

·        Creative mindset with the ability to visualize concepts and transform them into engaging content

·        Successful implementation of designing and building branching courses

Personal Qualifications

·        You’ll fit our team just right if you:

·        Don’t mind a little chaos at times and can work through challenging projects

·        Enjoy a small team where we help each other, and all wear a variety of hats

·        Participate in team discussions and, at times, receive and give feedback

Bonus Qualifications

We are looking for someone with some or all of these special qualifications:

·        Certified Professional in Talent Development (CPTD, from ATD)

·        Master’s degree in Instructional Design or Adult Education or multimedia-related field

·        Experience writing and building branching knowledge check questions in Storyline

·        An understanding of and experience with AI and various tools

·        Can also contribute by providing voice-over skills for eLearning OR good in front of the camera (not required, but would be a bonus)

Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.

We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.