Sales Lead, Part Time - Palo Alto

As a Sales Lead at Faherty in Palo Alto, your key responsibilities include creating a positive store environment, managing customer sales and returns, driving guest engagement through personalized communication, analyzing business metrics, and maintaining operational excellence. You will collaborate closely with the leadership team to ensure that both team and individual performances meet our high standards.

To qualify for the Sales Lead position at Faherty, you should have multiple years of leadership experience in a similar role, preferably within high-growth direct-to-consumer retail brands. Familiarity with omnichannel retail environments, excellent communication skills, and a proven track record in sales performance are essential for success in this role.

At Faherty, we prioritize a culture that embodies our values of inclusion, positivity, and teamwork. As a Sales Lead, you'll champion high standards, foster a supportive atmosphere, recognize individual and team achievements, and collaborate effectively. Our leadership philosophy encourages open communication and trust, ensuring that you and your team thrive together.

The compensation for a Sales Lead at Faherty in Palo Alto ranges between $23 to $26 USD per hour. This competitive pay reflects our dedication to attracting top talent who can drive our brand's success while enjoying an array of benefits including health plans and a generous employee discount.

You should consider applying for the Sales Lead position at Faherty because you will become part of a mission-driven team that believes in making a positive impact through high-quality, sustainable products. Alongside a supportive team, you’ll have the opportunity to develop your leadership skills, engage with customers in meaningful ways, and enjoy benefits that enhance your work-life balance.

In answering this question, highlight your previous leadership roles in retail settings, emphasizing specific examples of how you led a team, achieved sales targets, and contributed to creating a positive store environment.

Share a specific scenario where you managed a challenging customer situation. Focus on your approach to active listening, empathy, and providing a solution that aligns with company policies while ensuring customer satisfaction.

Provide an example of a moment when you inspired your team, detailing the techniques you used, such as recognition, team-building activities, or clear communication of goals, and share the positive impact it had on team performance.

Discuss your approach to guest engagement, such as personalized outreach, organizing in-store events, or using client feedback to improve service. Highlight how these strategies contribute to customer loyalty and repeat business.

Share your experience with cash management processes, including how you’ve handled cash registers, bank deposits, and financial discrepancies. Highlight your attention to detail and your understanding of retail financial practices.

Talk about the specific metrics you've tracked in past roles, such as sales data or customer feedback. Explain how you’ve used this information to identify areas for improvement and implement actionable strategies that led to enhanced performance.

In your response, discuss how you ensure that merchandise is displayed according to brand standards. Highlight your understanding of seasonal trends and customer preferences, providing examples of successful visual setups you've created.

Explain your method for prioritizing tasks based on urgency and importance. Discuss tools or techniques you use to stay organized and ensure that both your responsibilities and those of your team are executed efficiently.

Talk about the importance of diversity and inclusion and share specific actions you’ve taken to create an inclusive environment in your previous roles, such as facilitating open dialogue or encouraging diverse hiring practices.

Express your admiration for Faherty’s mission and values, sharing how they align with your personal and professional goals. This is your chance to demonstrate your passion for the brand and your enthusiasm about contributing to its success and culture.