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Experienced KYC (Know Your Customer) Program Advisor (Flexible Hybrid)

Company Description

At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing, flexible environment. Here, you will grow your career and help create access to fair, affordable housing finance.

Job Description

As a valued contributor to our Financial Crimes Compliance team, you will lead the team’s Know Your Customer (KYC) program and implement best practices for assessing and identifying potential risks that may threaten our reputation, safety, security, and/or financial success. You also will work with management and team members to develop and communicate escalation protocols to ensure key stakeholders across the enterprise can meet business objectives.

We have one opening for this job and it can be worked on a Flexible Hybrid basis from our Washington, DC or Plano, TX office.

THE IMPACT YOU WILL MAKE
The Experienced KYC Program Advisor role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

  • Lead the team’s KYC program, including Customer Due Diligence (CDD) best practices to mitigate potential risks to the enterprise.
  • Work closely with first line business partners to ensure the effective deployment of KYC program controls and requirements.
  • Collaborate with team to evaluate and advise on the impact of proposed risks to the enterprise.
  • Evaluate processes and provide recommendations to reduce risk using rigorous analysis.
  • Develop Key Risk Indicators (KRIs) and escalation protocols to provide timely feedback to management and drive actionable risk response.
  • Partner with the team to periodically review the KYC Program, develop compliance strategies, and implement continued best practices that will drive success in the face of shifting consumer behaviors and the regulatory landscape.

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences

  • 6 years related experience.
  • Knowledge of BSA/AML/OFAC compliance regulations/requirements.
  • ACAMS certification.
  • Experience developing and/or managing KYC/CDD program at a large financial institution, including developing key risk indicators and escalation protocols.
  • Experience leading risk assessment and control evaluation activities, executing risk management frameworks, and developing training for business units.
  • Ability to apply risk management framework to new/unfamiliar business processes to effectively identify risks and control gaps or weaknesses and evaluate control suites.
  • Strong analytical skills, attention to detail, and experience managing competing priorities and marshalling resources.
  • Effective writing skills, including writing comprehensive risk assessments and developing senior management/Board-level presentations.
  • Proven success in interacting with all levels of an organization, including presenting findings, discussing remediation activities and delivering training.
  • Excellent organization and time management skills; ability to produce final, written materials in deliverable-ready status.

Desired Experiences

  • Bachelor’s degree or equivalent.
  • Familiarity with FHFA’s Suspended Counterparty Program Final Rule.

Additional Information

REF13982C

The future is what you make it to be. Discover compelling opportunities at careers.fanniemae.com.

Fannie Mae is a flexible hybrid company. We embrace flexibility for our employees to work where they choose, while also providing office space for in-person work if desired. At times, business need may call for on-site collaboration, which means proximity within a reasonable commute to your designated office location is preferred unless job is noted as open to remote.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at [email protected].

The hiring range for this role is set forth on each of our job postings located on Fannie Mae's Career Site. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee’s physical, mental, emotional, and financial well-being. See more here.

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Average salary estimate

$110000 / YEARLY (est.)
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$100000K
$120000K

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What You Should Know About Experienced KYC (Know Your Customer) Program Advisor (Flexible Hybrid), Fannie Mae

Hey there! Are you ready to take your KYC (Know Your Customer) expertise to the next level? At Fannie Mae, an incredible opportunity awaits for an Experienced KYC Program Advisor to join our team in Plano, TX. In this role, you’ll become an integral member of our Financial Crimes Compliance team, tackling the exciting challenges associated with KYC programs. You’ll lead the KYC initiative, ensuring our practices conform to compliance regulations while protecting our reputation and managing risk effectively. Every day will bring new opportunities to collaborate closely with our first-line business partners, evaluating potential risks, and setting up best practices tailored to today's fast-evolving regulatory environment. Not only will you develop Key Risk Indicators and seamless escalation protocols for risk responses, but you’ll also enjoy the flexibility of working in a hybrid environment—attending our dynamic team in either our Washington, DC or Plano, TX offices. At Fannie Mae, you’ll find more than just a job; you’ll discover a chance to impact lives through enhancing access to housing finance, all while working with a supportive and inclusive team. If you're passionate about KYC processes, compliance, and making a meaningful impact, this is our chance to grow together!

Frequently Asked Questions (FAQs) for Experienced KYC (Know Your Customer) Program Advisor (Flexible Hybrid) Role at Fannie Mae
What are the responsibilities of an Experienced KYC Program Advisor at Fannie Mae?

As an Experienced KYC Program Advisor at Fannie Mae, your responsibilities include leading the KYC program, implementing Customer Due Diligence (CDD) best practices, collaborating with business partners to deploy effective controls, evaluating potential risks, and developing comprehensive risk assessments. You’ll ensure compliance with industry regulations while advising management on timely actions.

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What qualifications are required for the Experienced KYC Program Advisor position at Fannie Mae?

To qualify for the Experienced KYC Program Advisor position at Fannie Mae, candidates should have a minimum of 6 years of related experience, a solid understanding of BSA/AML/OFAC regulations, and an ACAMS certification. Additionally, experience in developing KYC/CDD programs at financial institutions and strong analytical skills are essential.

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What kind of experience is preferred for the Experienced KYC Program Advisor role at Fannie Mae?

While the minimum requirement is a background of 6 years in related fields, Fannie Mae prefers candidates with a Bachelor’s degree and familiarity with the FHFA’s Suspended Counterparty Program Final Rule. Proven abilities in risk assessment, control evaluation, and effective communication with all organizational levels will give you a competitive edge.

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How important are leadership skills for the Experienced KYC Program Advisor at Fannie Mae?

Leadership skills are crucial for the Experienced KYC Program Advisor role at Fannie Mae. You will be expected to lead the KYC program, manage risk assessments, and guide first-line business partners while ensuring compliance and effectiveness in KYC processes. Strong interpersonal abilities will help you communicate effectively across all levels of the organization.

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Can I work remotely as an Experienced KYC Program Advisor at Fannie Mae?

Yes, Fannie Mae offers a flexible hybrid work model for the Experienced KYC Program Advisor position. You can work from home while having access to office space in either Washington, DC or Plano, TX for in-person collaboration when needed. This flexibility allows for a balanced work environment tailored to your lifestyle.

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Common Interview Questions for Experienced KYC (Know Your Customer) Program Advisor (Flexible Hybrid)
What motivated you to apply for the Experienced KYC Program Advisor position at Fannie Mae?

Highlight your passion for risk compliance, your commitment to industry integrity, and your eagerness to work in an environment that values inclusivity and collaboration, which are core aspects of Fannie Mae's mission.

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Can you explain your experience with developing and managing KYC/CDD programs?

Discuss specific examples from your past roles that demonstrate your ability to craft KYC/CDD strategies, manage risk assessments, and implement effective compliance protocols, as these are key expectations for the role.

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How do you handle competing priorities in a fast-paced environment?

Explain your time management techniques and tools that help you prioritize tasks without compromising quality. Mention any experience where you successfully managed multiple projects simultaneously.

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What are some key risk indicators you have developed in previous roles?

Provide examples of key risk indicators tailored to your previous KYC programs. Focus on how they helped mitigate risk and ensure compliance, showcasing your analytical skills and attention to detail.

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Describe a time you had to communicate complex compliance information to stakeholders.

Share a specific instance where you effectively communicated intricate KYC or compliance information to various stakeholders. Highlight your approach in making complex topics understandable and actionable for non-experts.

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How do you ensure that your KYC program aligns with compliance regulations?

Talk about your methods for staying updated on compliance regulations, using frameworks, and engaging with regulatory bodies to ensure your KYC program adheres to required standards and best practices.

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What strategies do you implement to mitigate potential risks?

Discuss specific strategies you’ve used to identify and assess risks, emphasizing your analytical skills and how you’ve previously developed impactful action plans or protective measures.

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How do you approach training and educating team members on KYC processes?

Share your approach to training, from developing material to conducting engaging sessions. Highlight any feedback or success stories that demonstrate your effectiveness in enhancing team knowledge.

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What trends do you see that could impact the KYC landscape in the future?

Discuss recent shifts in the regulatory environment, technological advancements, and evolving consumer behaviors that could redefine KYC operations. This reflects your proactive approach to adapting to change.

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In what ways have you collaborated with business partners to enhance KYC controls?

Provide examples of collaborative efforts where you worked with business units to enhance KYC protocols, focusing on outcomes such as strengthened compliance and streamlined operations.

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Fannie Mae’s mission is to facilitate equitable and sustainable access to homeownership and quality, affordable rental housing across America.

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Full-time, hybrid
DATE POSTED
March 19, 2025

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