Customer Support (BCL - 10142401)

The client is a leading music distribution and promotion company committed to helping artists grow their music careers. They offer a range of services from playlist placements to marketing strategies. They are seeking dedicated Music Fulfillment Specialists with a passion for music and customer service to join our growing team.

Role Overview

As a Customer Support Specialist, you will play a crucial role in supporting our Music Fulfillment team by addressing and resolving customer issues related to music distribution and promotion services. You will coordinate closely with Music Fulfillment Specialist to ensure smooth operations and high customer satisfaction. Your responsibilities will include troubleshooting problems, responding to customer inquiries, and facilitating communication between teams.

Responsibilities

• Assist Music Fulfillment Specialists in troubleshooting and resolving order-related issues.
• Provide customer support through Zendesk, addressing inquiries and solving problems.
• Coordinate with the Music Fulfillment team to ensure timely and accurate service delivery.
• Leverage your knowledge of music genres to help with playlist placements and promotional tasks.
• Utilize the Spotify API to manage music distribution and playlist integration.
• Respond to customer reviews on platforms like Trustpilot and Google Reviews.
• Help manage payment-related issues, including Stripe disputes.
• Maintain detailed records of customer interactions and follow up on outstanding issues.

• Experience in a customer support or customer service role, preferably with Zendesk.
• Familiarity with the music industry, including different genres and streaming platforms.
• Ability to quickly learn and navigate a custom fulfillment backend system.
• Knowledge of the Spotify platform and payment processing tools like Stripe.
• Strong problem-solving skills, with the ability to handle multiple tasks simultaneously.
• Excellent written and verbal communication skills in English.
• Previous experience in a customer success or administrative role within the music industry is a plus.

Work Schedule:

• Full-time (6 days/week, 8 hours/day) aligned with company time zone

• Opportunity to work in a dynamic and growing industry
• Be part of a passionate and supportive team
• Work remotely (Philippines & Eastern/Central Europe preferred)