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Field Property Claims Adjuster: Tri-Cities, WA | Richland, WA, USA

Field Property Claims Adjuster: Tri-Cities, WAWe are Farmers!We are... more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn't just our business - it's our culture! To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.Workplace: Remote ( #LI-Remote ) - This is a Field role, requiring travel to and from Policyholder homes.We are looking for customer service-focused individuals to build a rewarding long-term career with us as Field Property Claims Adjusters!Applicants who wish to be considered for this role must reside in the Tri-Cities, WA State. (Kennewick, Pasco, and Richland - Will consider applicants in the Yakima area.)The starting pay for this position is $26.30 per hour.Candidates with Claims Property or related industry experience are highly encouraged to apply. Compensation will be evaluated based on experience.If you are looking for the following in your next career move ...• Paid training through the award-winning and industry-leading University of Farmers.• Flexibility and independence to work outside the confines of a desk job.• Total Rewards Benefits Package: 401K and a competitive starting salary.• Rapid growth potential and management opportunities for success-oriented people through education, mentorship programs, and inspirational leadership at a company you can be proud of.... Then Farmers Insurance is the place for you!Our Field Property Claims Adjusters will:• Conduct virtual and field-based investigations by visiting policyholders' homes to investigate property damage.• Use claims handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment.• Represents the Company from a public relations standpoint and must conduct oneself as a member of Management at all times.• Use strong customer service skills to negotiate with policyholders to settle the claim.If you have the following:• High School diploma or equivalent required. Bachelor's Degree preferred.• Excellent Customer service experience, preferably in a retail environment• Construction or Insurance experience is highly desirable and preferred.• Excellent communication skills - both oral and written.• Computer Literate: MS Word, Excel, Outlook.• Proficiency with smartphones and applications.• Eagerness to learn about insurance policies and property damage from the inside out to identify how coverage applies to a particular loss.• Outgoing personality that would enjoy interacting with a wide variety of people including policyholders, claimants, agents, witnesses, and fraud investigators.• Valid driver's license and Bondable. Final candidates will also be subject to a Motor Vehicle Record background check as this position may include a company vehicle.Candidate qualifications may be reviewed against the requirements for the associated levels of this position's core function.Candidates must be willing and able to:• Inspect roofs and small, confined spaces that have been damaged.• Achieve a minimum passing score on all claims training exams.Physical Actions:• Bending, Kneeling, Pulling, Pushing, Sorting, Carrying up to 50 lbs., Climbing, Reaching, Standing, Walking, Seeing• Speaking (English), Reading (English), Writing (English), & Key enteringPhysical Environment:Required job duties are performed in the field and an in-home office environment. Exposure to some or all of the following environments when in the field: Uncontrolled outside environmental conditions, Excessive noise levels, Chemicals Chemical/Biological conditions, Moving mechanical parts, Areas considered dangerous, Conditions which could affect the respiratory system or skin such as fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilation.Bilingual (Spanish and English) candidates will be eligible to earn additional multilingual pay!Benefits• Farmers offers a competitive salary commensurate with experience, qualifications and location.o WA Only: $23.54 - $41.89• Bonus Opportunity (based on Company and Individual Performance)• 401(k)• Medical• Dental• Vision• Health Savings and Flexible Spending Accounts• Life Insurance• Paid Time Off• Paid Parental Leave• Tuition Assistance• For more information, review "What we offer" on https://www.farmers.com/careers/corporate/#offerJob Location(s): US - WA - Richland, US - WA - Pasco, US - WA - Yakima, US - WA - KennewickAnticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

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$54304K
$87215K

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What You Should Know About Field Property Claims Adjuster: Tri-Cities, WA | Richland, WA, USA, Farmers Insurance

At Farmers Insurance, we're excited to welcome new talent as a Field Property Claims Adjuster in the beautiful Tri-Cities area of Washington! In this dynamic role, you'll be the friendly face representing Farmers, conducting field investigations at policyholder homes to assess property damage. Think of yourself as a problem-solver on a mission—by using your excellent customer service skills and a dash of negotiation savvy, you'll work to settle claims while keeping our customers' needs front and center. Who wouldn’t want to combine their love for helping people with a flexible, independent work environment rather than being confined to a desk? Farmers is dedicated to your personal and professional growth, offering comprehensive training through the award-winning University of Farmers, along with a robust total rewards package including competitive pay, 401K, and medical benefits. This isn't just about doing a job; it’s about building a rewarding long-term career where you can thrive, fueled by mentorship programs and leadership opportunities. If you’re eager to learn about insurance policies and have experience in customer service or the construction industry, we’d love to see your application! Join us, and help create peace of mind for those we serve in the Tri-Cities area, as we navigate the exciting challenges that come our way together.

Frequently Asked Questions (FAQs) for Field Property Claims Adjuster: Tri-Cities, WA | Richland, WA, USA Role at Farmers Insurance
What does a Field Property Claims Adjuster at Farmers Insurance do?

As a Field Property Claims Adjuster at Farmers Insurance, you'll conduct investigations into property damage by visiting policyholders' homes. Your responsibilities include assessing damages, negotiating claims, and providing exceptional customer service throughout the process, all while maintaining the professionalism that Farmers is known for.

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What qualifications are needed for the Field Property Claims Adjuster position at Farmers Insurance?

For the Field Property Claims Adjuster role at Farmers Insurance, a high school diploma is required, while a bachelor’s degree is preferred. Candidates should have experience in customer service, ideally in a retail environment, and any previous work in construction or the insurance industry is highly desirable.

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What benefits do Field Property Claims Adjusters receive at Farmers Insurance?

Field Property Claims Adjusters at Farmers Insurance benefit from a comprehensive rewards package, which includes competitive pay, medical, dental, vision benefits, a 401(k) plan, paid time off, tuition assistance, and various performance bonuses, highlighting the company's commitment to employee well-being.

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Is prior claims handling experience required for the Field Property Claims Adjuster job at Farmers Insurance?

While prior claims handling experience is preferred, it is not strictly required to apply for the Field Property Claims Adjuster position at Farmers Insurance. However, individuals with backgrounds in claims, property assessment, or related industries will have an advantage in the hiring process.

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What kind of training does Farmers Insurance provide to new Field Property Claims Adjusters?

Farmers Insurance offers paid training through the University of Farmers, an award-winning program designed to equip new Field Property Claims Adjusters with essential skills and knowledge to excel in their role and navigate the complexities of insurance claims effectively.

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Common Interview Questions for Field Property Claims Adjuster: Tri-Cities, WA | Richland, WA, USA
Can you describe your previous experience in customer service relevant to the Field Property Claims Adjuster role?

When answering this question, focus on specific instances where your customer service skills led to a positive outcome. Highlight experiences where you've resolved disputes or helped clients understand complex information, as this illustrates your capability in handling similar situations as a Field Property Claims Adjuster at Farmers Insurance.

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How do you approach negotiations with policyholders in claims settlements?

In your response, emphasize the importance of empathy and clear communication in negotiations. Describe a strategy where you listen actively to the policyholder's concerns and aim for a solution that meets both their needs and the company's guidelines, showcasing your ability as a Field Property Claims Adjuster.

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What tools and software have you used in your previous roles that relate to claims adjustments?

Mention any specific claims handling software you've worked with, or general tools like Microsoft Office Suite that are often used in the insurance industry. Discuss how you've utilized these tools to streamline your work and increase efficiency, which is essential for a Field Property Claims Adjuster at Farmers Insurance.

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Describe a time when you had to work under pressure to resolve a claim.

Use the STAR method (Situation, Task, Action, Result) to frame your answer. Share a specific example where you faced tight deadlines or challenging circumstances, detailing how you managed to resolve the claim effectively while maintaining excellent service, an important quality for the Field Property Claims Adjuster role.

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What do you know about Farmers Insurance and our claims process?

Before the interview, research Farmers Insurance’s mission and values, highlighting their commitment to customer service and community involvement. Discuss their claims process, demonstrating your understanding and enthusiasm for being part of a company that aims to provide peace of mind to its clients in the field as a Property Claims Adjuster.

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How would you handle a difficult customer call during the claims process?

Share a strategy for handling difficult situations calmly and professionally. Emphasize patience, empathy, and effective communication skills as tools to de-escalate tensions. Provide an example from your past where you turned a negative experience into a positive outcome to demonstrate your suitability for the Field Property Claims Adjuster position.

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What steps would you take to ensure accurate damage assessments at policyholder homes?

Discuss the importance of thorough inspections and knowledge of damage-related types. Explain how you would prepare for these assessments by researching policies, making detailed notes, and using technology to document everything accurately, which is crucial for a successful Field Property Claims Adjuster.

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Can you give an example of how you’ve demonstrated leadership in a team setting?

When answering this question, consider sharing an example where you took the lead on a project or assisted a teammate with their inquiries. Highlight your ability to motivate others and ensure team cohesion, traits that are beneficial for collaboration as a Field Property Claims Adjuster at Farmers Insurance.

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What motivates you to work in the insurance industry, specifically in claims adjustment?

Express your passion for helping people during their challenging times and your interest in the dynamics of the insurance process. Share how being a Field Property Claims Adjuster allows you to combine your problem-solving skills with a customer-focused approach, making every workday rewarding.

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How do you stay organized and manage your time when working independently in the field?

Outline your strategies for staying organized, such as using scheduling tools, keeping detailed notes, and prioritizing tasks. Emphasize how these skills are vital for a Field Property Claims Adjuster to ensure timely responses and thorough investigations in the communities you serve.

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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
December 2, 2024

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