Operations Analyst

The Operations Analyst at Fathom5 plays a pivotal role in supporting the Finance & Administration department by efficiently coordinating IT operations and managing internal projects. Responsibilities include creating dashboards for data analysis, conducting audits to control costs, assisting with client billing, and ensuring that the team has the necessary technology and resources to excel. This role also involves managing IT asset inventory and contributing to larger projects critical for the company's growth.

To be considered for the Operations Analyst role at Fathom5, candidates should possess a BS/BA from an accredited university, along with 1-3 years of experience in business analysis, project management, or IT. Strong communication skills, both written and verbal, are essential, as well as demonstrated proficiency in collaboration and task completion. This role is perfect for those who are self-starters and enjoy diverse tasks.

As an Operations Analyst at Fathom5, your contributions are vital in streamlining processes and improving the efficiency of the finance and administration workflow. By supporting project management for internal initiatives and providing insights from data analysis, you help the organization achieve its goal of scaling from a small business to a national mid-market company.

The Operations Analyst position at Fathom5 is an in-office role based in Austin, Texas. While we support focus days out of the office on a case-by-case basis, the nature of the work requires regular in-person collaboration with team members to drive our initiatives effectively.

Successful Operations Analysts at Fathom5 exhibit exceptional communication skills, a knack for problem-solving, and the ability to work well in a team setting. A proactive attitude, the capacity to learn quickly, and empathy towards team members' needs are also key skills that will support your success in this dynamic role.

The salary range for the Operations Analyst position at Fathom5 is between $50,000 to $75,000 a year, depending on experience and qualifications. This competitive compensation reflects our commitment to attracting talented professionals who are ready to contribute to our success.

At Fathom5, we place a strong emphasis on professional growth and development. The Director of Finance & Administration works closely with each team member to devise tailored growth plans and provide continuous learning opportunities. As an Operations Analyst, you will regularly encounter new challenges that expand your skills and responsibilities, supporting your career trajectory within the company.

To tackle data analysis, I start by clearly defining the objectives of what insights we seek. I then gather relevant data, utilizing tools like Excel to examine trends and patterns. Finally, I present findings in a clear and actionable format, ensuring it supports decision-making across departments.

An effective way to answer this question is to use the STAR method. Describe a specific situation where you identified a bottleneck in an operational process. Explain the tasks you undertook to analyze the issue, the actions you initiated to resolve it, and the result, demonstrating how it benefited the organization.

Effective communication hinges on transparency and regular updates. I prioritize one-on-one check-ins and team meetings to share progress and gather feedback. Utilizing project management tools also helps keep everyone on the same page and encourages open dialogue.

In my previous roles, I gained experience with various IT tools such as Microsoft Excel for data analysis, project management software like Trello or Asana, and reporting tools for creating dashboards. Familiarity with these platforms allows me to streamline processes and improve team productivity.

When faced with tight deadlines, I prioritize tasks based on urgency and importance. Implementing a structured timeline and employing effective delegation helps ensure that we stay on track. Clear communication with team members about expectations is crucial for a successful outcome.

Using the STAR method, outline a situation involving a conflict or challenge within a team. Detail the specific tasks and actions you took to facilitate resolution and the positive outcome that followed. Highlight your role in promoting collaboration and understanding among team members.

I utilize regular audits to monitor resource usage and engage in discussions with team members about their needs. By identifying areas for cost savings without sacrificing quality, I can effectively manage budgets and recommend strategic investments that align with our operational goals.

To prioritize effectively, I assess tasks based on deadlines, their impact on overall operations, and dependencies. Using tools like priority matrices can help visualize which tasks need immediate attention, enabling me to focus my efforts efficiently.

I am familiar with various project management methodologies, including Agile and SCRUM. By understanding these frameworks, I can implement best practices to enhance team collaboration and ensure project goals are met efficiently and effectively.

Empathy is vital in an Operations Analyst role. It allows me to understand and address team members' concerns and needs effectively. By fostering a supportive environment, I aim to build trust and facilitate open communication, which is essential for a successful teamwork experience.