Careteam Lead at Fella Health (Remote, $25k-$30k/yr inc equity)

About Embedded

Embedded is the AI-powered Operating System for Consumer Healthcare. We are the engine for non-healthcare entities to launch, run, and grow their own consumer telemedicine brand — launch in minutes, not months. Brands choose among the modularized components that make up a digital clinic, with the no-code operating system functioning as the glue that seamlessly holds the components together. We’re starting with a focus on GLP-1s for weight loss in the US.

• GLP-1s are a f*ing big deal. We’re in a remarkable & rapid period of change which will radically reshape the patient & cash flows in the healthcare system.

  Our mission is to accelerate the global take-up of GLP-1s to solve obesity worldwide by building an AI-powered, consumer-led global healthcare system. We’re building the infrastructure to have served 100 million patients worldwide by the end of 2034. In so doing, we have the opportunity to become the world’s first trillion dollar healthcare company: the operating system for any non-healthcare entity to seamlessly offer consumer-led healthcare, globally.

  We’ve grown >1000x since Aug 2021, >200x since Aug 2022, >20x since Aug 2023. We’ve just surpassed $30M ARR. As a company, we’ve been cashflow positive for the last 18mo. We’re fast approaching 10,000 active customers with high NPS.

  Almost all of this has so far been through our main D2C brand Fella. Embedded is still new.

  We’re a young startup and we’re just getting started. This is still Day 1 and all our work is ahead of us.

  You can read more about working at Embedded here: Working at Embedded Medical https://fella.notion.site/Working-at-Embedded-Medical-5b5c0a584af44de78ac7fb9b2cf8d993

  We're backed by top healthcare & consumer investors:

  • Y Combinator

  • Global Founders Capital — backed Facebook, Slack, LinkedIn, Revolut, Rocket Internet

  • AngelList Early Stage Fund (backed by Naval Ravikant)

  • BrandProject (venture-builder behind 2 unicorns)

  • The founders of Indeed, Curative (unicorn), Alan (unicorn), Kaia Health (>$300mil valuation), Vouch Insurance (>$500mil valuation), Not Boring (Packy McCormick)

The opportunity as a Team Lead

As a Team Lead at Embedded, you will be at the heart of our operations, crucially influencing team performance and elevating our service delivery. Your leadership, coaching, and management skills will be key in guiding a dynamic team towards achieving operational excellence and exceptional client satisfaction.

You will report directly to the Operations Lead, Arvee, and collaborate closely with other key leaders, including the Systems Lead and Process Lead.

Key Responsibilities

• Leadership: Lead a team of care coordinators, ensuring they are motivated and well-supported in their daily tasks.

• Operational Management: Maintain smooth operations and continually seek improvements to enhance efficiency.

• Communication: Ensure clear and effective communication within the team and with patients to keep everyone well-informed.

• Training and Development: Identify training needs and organize effective training sessions to enhance team skills.

• Problem Solving: Address issues promptly and manage escalations with skill and care.

• Coaching: Regularly mentor team members to help them achieve their professional goals.

• SLA Management: Oversee that all team activities consistently meet or exceed our service standards.

• Client Experience: Proactively enhance client satisfaction by delivering superior service and anticipating their needs.

• Proactive Innovation: Actively propose and implement changes aimed at improving client experiences, collaborating across teams for success.

Need to have

• Leadership: Demonstrated ability to lead and motivate a team, driving high performance and fostering a positive work environment.

• Operational Management: Robust skills in managing daily operations, with a track record of effectively overseeing team activities.

• Communication: Strong communication and interpersonal skills, ensuring clear and productive interactions within the team and with clients.

• Coaching: Proven expertise in coaching and mentoring team members, promoting professional growth and a culture of continuous improvement.

• Problem Solving: Excellent analytical and problem-solving skills, adept at addressing challenges and enhancing operational efficiency.

• Client Orientation: Solid experience in handling client interactions, with a focus on boosting client satisfaction and loyalty.

• SLA Management: Well-versed in monitoring and meeting service level agreements, ensuring all performance metrics are achieved.

• Language: Proficiency in English, both spoken and written.

Nice to have

• Experience: Maybe you have 3+ years in a leadership or management role.

• Proactive: You are proactive and take initiative in a dynamic environment.

• Innovation: You have a track record of implementing innovative solutions in past roles.

Our cultural standards

These are the core cultural standards to which we hold ourselves & our team-members:

• Belief in the mission: We will have served 10 million patients by the end of 2028 and we transform the life of most patients who join. We have a lot of work to do. We are obsessed with our patients and are dedicated to the mission.

• Unwavering integrity: We are at the frontier, so we often live in ambiguity with no trodden path. When we can’t look to others for guidance, we must maintain impeccable ethics and unwavering integrity.

• Only the paranoid survive: Bad sh*t is coming. By joining us, you’re choosing to sail straight towards the storms with unhesitating conviction. However much we’ve already done, however far we’ve already come — it’s still Day 1 and all our work is ahead of us.

• Your life’s work: This will be your most challenging, most rewarding role of your life. You’ll be shocked how capable you are & how much you can achieve.

• If we’re average we fail: We are only interested in “insanely great”, a focus on the quality of our execution that in everyday life would be considered pathological. We have a dedication to excellence and reject incompetence.

• Commitment to candor: That which can be destroyed by the truth should be. You get full transparency from the company and the company expects full transparency from you. We never say anything about someone that you wouldn’t say to them directly. We give feedback with love and do not need to protect people from fleeting physical sensations.

• A maniacal sense of urgency: We execute at an intensity that most people think is impossible. Speed is critical and we need things done yesterday. We all work very hard and in such a competitive world there really is no other way to win.

• Enduring frugality: We are frugal. We hate being wasteful and we are anti-luxury. A culture of cheapness keeps us young. We spend our cash wisely & carefully — in a way that would make our grandmas proud.

• Bulldozing barriers: The world is malleable and we shape it. We truly believe this and act accordingly. We are relentlessly resourceful and are at the mercy of no-one but ourselves.

• Keep your head down: We’re boring people doing exciting work. We don’t chase short-term status — we ignore short-term dopamine hits and focus on what matters. Outsiders will underestimate us and we revel in that.

• The power of focus: We live in a world of power laws and we cannot overestimate the unimportance of practically everything. Know your One Thing, and nail it.

🎯 “You just build a fing amazing experience. Make each step amazing. Make every decision in the long term interest of the customer. Give the customer massively more value than you take.”

Compensation & Benefits

• Compensation: $25k-$30k/yr total compensation (salary + equity)

• Vacation: PTO with a yearly minimum (>2wks/yr + local national holidays)

• Remote: our team is fully distributed across the world and functions fully remotely

• Healthcare: comprehensive medical insurance (~$500/yr)

• Personal development: budget for books, courses, coaching ($400/yr)

• Personal wellness: budget for gym, health apps ($400/yr)

• What are we missing? We're still early so you get to shape our culture.