Senior Account Manager, Retail

As a Senior Account Manager at Fetch, your primary responsibility involves fostering and expanding relationships with a range of retail partners. You'll meet with clients, drive revenue, and ensure that our brand partners receive exceptional support, contributing to their overall satisfaction with Fetch's services.

To be considered for the Senior Account Manager role at Fetch, candidates should have a successful track record in B2B sales account management, with over five years of experience ideally in Ad Sales, Digital Media, or similar industries. Proficiency in Excel and Salesforce is also essential.

Fetch prides itself on a people-first culture focused on trust, accountability, and innovation. As a Senior Account Manager, you'll find an environment that encourages collaboration, where every team member contributes to collective success and celebrates each other's wins.

At Fetch, career growth is a priority. We provide opportunities for continuing education with reimbursement of $10,000 per year and foster an inclusive work environment through Employee Resource Groups that empower employee-led initiatives and growth.

The on-target earnings for a Senior Account Manager at Fetch range from $108,000 to $144,000. Beyond competitive salaries, employees also receive equity in the company, 401k matching, comprehensive health benefits, generous parental leave, and flexible time off policies.

Data is critical for the Senior Account Manager at Fetch. You'll analyze and consolidate complex data sets to demonstrate value to partners, helping to optimize their spending and drive successful outcomes that reduce churn.

Yes, the Senior Account Manager position at Fetch can be performed remotely or from one of our U.S. offices, providing you with the flexibility to choose the working style that best suits your needs.

When discussing your approach to managing client relationships, emphasize your focus on open communication and regular check-ins. Highlight your skills in understanding client needs, providing tailored solutions, and your commitment to adding value to their business.

When answering this, mention specific strategies you've implemented, like assessing client satisfaction, analyzing their usage of your services, and proactively suggesting additional products or features that would meet their evolving needs.

Discuss your experience in obtaining and analyzing data to identify trends that provide actionable insights for your partners. Mention your ability to synthesize complex information into digestible reports that inform budgetary decisions.

Explain that you employ active listening to understand the client’s concerns, followed by providing tailored responses that address their issues directly. Share examples of objections you've successfully overcome in the past.

Share a concise story of a project where you played a significant role. Identify the challenge, your actions, and the measurable outcomes, emphasizing your strategic contribution and how it benefited your client.

Discuss your strategies for communication, such as regular updates, collaborative tools, and the importance of aligning goals with different departments, ensuring everyone stays informed and engaged in project objectives.

Emphasize the role of feedback as a critical component of partnership. Share how you actively seek feedback, use it to inform service adjustments, and how it helps enhance long-term relationships.

Discuss how you'd initiate a conversation to understand their concerns, presenting data and case studies that illustrate the success of Fetch’s solutions in similar contexts, helping them visualize potential benefits.

Mention tools such as Salesforce for CRM needs, Excel for data analysis, and collaborative platforms like Google Workspace for team communication and document sharing, emphasizing how these tools streamline your processes.

Share your enthusiasm for Fetch's innovative approach in the rewards arena and how you believe your skills align perfectly with their mission. Highlight your desire to contribute to a company that values creativity and collaboration.