Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Support Quality Assurance Associate (Night Shift) image - Rise Careers
Job details

Support Quality Assurance Associate (Night Shift)

Why is this role important to Field Nation?

Support Quality Assurance Associate role is crucial for the success of our Support team and reaching our company goals. This position will help run our quality assurance program for our Tier 1 support team. By providing our support staff with the feedback we can ensure consistent quality and positive user experiences from our team.


What you'll do:
  • Listen to recorded phone calls and review support cases to assess the quality of interactions between support representatives and customers.
  • Evaluate representatives' adherence to company policies, communication standards, and problem-resolution protocols.
  •  Use predefined QA scorecards and evaluation criteria to assess the performance of support representatives.
  •  Identify trends, gaps, and areas for improvement in customer interactions.
  •  Provide constructive and actionable feedback to the reporting Manager based on evaluation results.
  •  Collaborate with team leads and trainers to develop coaching plans for representatives who need improvement.
  •  Generate regular reports on QA findings and present them to the QA leadership team.
  •  Identify opportunities to enhance QA processes, evaluation criteria, and training programs.
  •  Work closely with the QA team to implement improvements and ensure consistency in evaluations.
  •  Ensure all customer interactions comply with company policies, industry regulations, and legal requirements.
  •  Stay updated on changes in company standards, products, and services to ensure accurate evaluations.


What You’ll Need:
  • Experience in customer service environment (quality assurance experience a huge plus)
  • Experience working with Salesforce/Service Cloud, Confluence and other organizational software tools a plus (ex. Zoom phone, etc)
  • Strong English speaking and writing skills
  • Able to create and passionately deliver robust presentations in a clear and concise message
  • Ability to provide constructive feedback in a professional and supportive manner.
  • Ability to clearly document/report findings directly to reps and/or leadership
  • High-level of responsibility/ownership and delivering results
  • Passion to thrive in fast paced, hyper growth organizations with minimal supervision
  • Excellent communication and interpersonal skills.
  • Strong analytical, organizational and problem-solving abilities.
  • Attention to detail and a commitment to excellence.
  • Knowledge of customer support best practices a huge plus


Attributes:
  • Self-motivated, organized, and able to work independently.
  • Passion for delivering exceptional customer experiences.
  • Team player with a positive attitude and a commitment to continuous improvement.


Working Hours:
  • 8:00 PM - 5:00 AM (Monday to Friday)


Salary Range:
  • BDT 40,000 - 50,000 (Monthly)


Other Benefits:
  • Competitive salary based on experience and qualification.
  • Mobile bill
  • Gratuity benefit.
  • Hybrid Office. (3 days remote,2 days physical)
  • Medical Insurance.
  • Field Nation LLC Reward.
  • Festival Bonus.
  • Gym Membership.
  • Career Development Budget.
  • Leave Encashment
  • Lunch - Fully Subsidized.
  • Sound work-life balance - Regular working hours: 8 hours/day, 5 days a week.
  • Friendly work environment.
  • Flexible leave/vacation policy.
  • A great learning opportunity.
  • The opportunity to work with cross-cultural teams with the US.
  • Annual performance evaluation and increment.
  • Employee Transportation: Drop off available.


Why Field Nation?


At Field Nation, we are breaking the barriers to work and enabling the gig economy. We’re a tech company that offers a web-based marketplace solution for buyers and sellers of contract services to simply connect, work, and manage their business. We look for collaborators, innovators, and problem solvers to join us in our common purpose of changing the way work gets done. We were named a Top Workplace by the Star Tribune in 2017, 2018, 2019, and a Top 150 Workplace in 2020. We look to hire extraordinary people and provide them extraordinary benefits.

Field Nation Glassdoor Company Review
4.5 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
Field Nation DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Field Nation
Field Nation CEO photo
Mynul Khan
Approve of CEO

Average salary estimate

$5400 / YEARLY (est.)
min
max
$4800K
$6000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Posted 10 days ago
Dental Insurance
Disability Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Vision Insurance
Performance Bonus
Family Medical Leave
Paid Holidays

Join GoodLeap, a leading technology company in sustainable financing, as a Quality Control Specialist ensuring compliance and data integrity.

Photo of the Rise User
Posted 5 days ago

Become a key player in AbbVie's mission by managing external quality assurance for medical devices at our North Chicago facility.

Photo of the Rise User

Direct Biologics is on the hunt for a driven Quality Control Analyst ready to contribute to cutting-edge regenerative therapies remotely.

Photo of the Rise User
LGC Group Hybrid 2199 S McDowell Blvd, Petaluma, Ca, United States
Posted 2 days ago

Join LGC Biosearch Technologies as a Quality Assurance Associate and play a key role in ensuring our genomics products meet world-class standards.

Posted 10 days ago

Join MUFG as an Assistant Vice President in Governance to lead quality assurance in IT project management with a focus on continuous improvement.

Photo of the Rise User
Valneva Hybrid No location specified
Posted yesterday

Valneva invites applications for the position of QC Co-ordinator to enhance our Quality Control Team in the development of life-saving vaccines.

Photo of the Rise User

Join Commonwealth Fusion Systems as a Senior Quality Engineer to enhance quality standards in cutting-edge fusion power technology.

Posted 9 days ago

Join Tillman FiberCo as an OSP Quality Control Compliance Inspector to ensure top-notch standards in fiber network construction.

Photo of the Rise User
Posted 5 days ago

Take your career to new heights as a Supplier Quality Assurance Manager at AbbVie, where your expertise will support our mission to improve lives through innovative therapeutics.

Photo of the Rise User
Terran Orbital Hybrid Irvine, California, United States
Posted 2 days ago

Join Terran Orbital as a Quality Engineer and play a crucial role in ensuring the highest quality standards in satellite manufacturing.

Photo of the Rise User
Posted 3 days ago

Join Cardinal Health as a Coordinator in Performance Monitoring, where you will play a vital role in ensuring patient care quality through effective monitoring and analysis.

Posted 4 days ago

Join Katalyst Healthcares & Life Sciences as an Equipment Validation Specialist to enhance compliance standards within clinical trials.

Posted 11 days ago

Join Fastbreak AI as a QA Engineer and lead the way in transforming sports technology through intelligent testing solutions.

We bring people together and help them accomplish great work. Field Nation is a partner to people, organizations and enterprises – ensuring successful collaborations so that teams can focus on accomplishing great things together.

16 jobs
MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
March 25, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Dayton just viewed Plant Engineer I - HVAC at Pfizer
Photo of the Rise User
Someone from OH, Dayton just viewed Entry Level Industrial Engineer at Boeing
Photo of the Rise User
Someone from OH, Dayton just viewed Manufacturing Engineer Intern at Marvin
Photo of the Rise User
Someone from OH, Dayton just viewed Assessment Engineering Intern at Learning A-Z
C
Someone from OH, Dayton just viewed Project Engineer at CRB
Photo of the Rise User
Someone from OH, Dayton just viewed Manufacturing Engineer III at Agile Space Industries
Photo of the Rise User
8 people applied to Performance QA Engineer at Sweed