Mortgage Program Coordinator

The Mortgage Program Coordinator at Fifth Third Bank is responsible for managing the administration and daily execution of mortgage programs. This includes collaborating with key partners for onboarding experiences, aligning training needs, evaluating participants, and ensuring effective performance management. Monitoring progress, collecting feedback, and facilitating monthly training sessions are also key components of this role.

To become a Mortgage Program Coordinator at Fifth Third Bank, candidates must have a bachelor's degree, with relevant experience being a plus. Essential skills include consultative and facilitation skills, project management, and the ability to coach and evaluate learning results. Excellent communication, organizational, and interpersonal skills are also crucial for success in this role.

The Mortgage Program Coordinator at Fifth Third Bank fosters a positive customer experience by openly communicating with participants, addressing concerns, and providing coaching support. By monitoring participant progress and adapting training programs based on feedback and learning assessments, the coordinator enhances overall program effectiveness and strives to always do the right thing for customers and colleagues.

The Mortgage Program Coordinator will facilitate onboarding classroom programs and ongoing reconnect sessions for program participants. This includes scheduling training sessions, developing curriculum with content owners, and ensuring that learning objectives are met through various assessments and evaluations.

The work environment for a Mortgage Program Coordinator at Fifth Third Bank is typically an office setting, with normal working conditions. Though the role may require some local and occasional overnight business travel (estimated at less than 20%), the main responsibilities focus on collaboration and communication with team members and stakeholders.

In answering this question, highlight specific projects you've managed, detailing your role in planning, execution, and evaluation. Show how you've utilized your project management skills to enhance program processes and outcomes.

Discuss your strategies for maintaining clear, open channels of communication. Give examples of how you have conducted check-ins, gathered feedback, and adjusted processes based on participant and stakeholder input.

Explain your approach to assessing training effectiveness, such as using participant surveys, knowledge checks, and data analysis to measure outcomes. Discuss how these evaluations inform adjustments and improvements.

Focus on your conflict resolution techniques. Provide examples of how you've effectively mediated disputes by encouraging open dialogue and finding common ground among conflicting viewpoints.

Detail a specific instance where participant feedback led to changes in the program. Emphasize your responsiveness and commitment to continuous improvement in training offerings.

Discuss the tools and metrics you use to monitor participant progress, such as performance evaluations, assessments, and regular check-ins. Offer insights on how you address any challenges participants face.

Illustrate your process for setting clear expectations. Mention how you provide guidelines, regular feedback, and ensure alignment between participants and their mentors to foster accountability.

Highlight your experience working with various departments to achieve common goals. Share specific examples of collaboration with leaders, Human Capital Partners, and other stakeholders.

Provide specific examples of initiatives or practices you implemented that improved the onboarding experience for new program participants, demonstrating your focus on enhancing customer satisfaction.

Reflect on your relevant experience, skills, and passion for the banking industry. Articulate how your background aligns with Fifth Third Bank's commitment to providing exceptional customer experiences and team collaboration.