Job details

Member Service Center Supervisor

Company Description

FSR is a leading provider of premier talent for credit unions (Direct -Hire) specifically recruiting for the credit union industry. Our experienced placement professionals have an unparalleled understanding of our client’s business culture and candidate expectations. We expertly match our candidates talent to our clients need for any all staff levels within the credit union organization, from teller to CEO we can make it happen for you.

Job Description

We are seeking an experienced Member Service Center Supervisor to join our team at a dynamic credit union in Irving. In this role, you will lead and support a high-performing team while also working on the front lines, handling calls alongside your team. A key part of your responsibilities will be utilizing data analytics to drive performance, improve customer service, and optimize call center operations.

Key Responsibilities:

Supervise and mentor call center staff while maintaining a positive work environment.
Handle member inquiries directly via phone, ensuring high-quality service.
Leverage data analytics to track key performance metrics, identify trends, and implement improvements.
Ensure compliance with credit union policies and procedures.
Assist in staff training and development for ongoing team growth.

Qualifications

Proven experience in a call center leadership role.
Strong analytical skills with the ability to interpret data and make informed decisions.
Excellent communication and multitasking skills.
Comfortable working on the phones and providing hands-on support.

If you're a motivated leader with a passion for using data to drive success, apply today!