As a Clinical Operations Manager at Finni Health, you'll be responsible for leading the administrative and support staff, driving team success through effective management and mentoring. Your role will include developing training programs, optimizing workflows, and collaborating cross-functionally to ensure operational efficiency. You'll also track performance metrics and ensure compliance with health regulations to maintain high service standards.

To be considered for the Clinical Operations Manager position at Finni Health, candidates should have at least 3 years of experience in clinical operations or related management roles, preferably in healthcare or tech. Strong leadership abilities, analytical skills, and proficiency in tools like Google Suite and EHR systems are essential. A passion for our mission to democratize autism care is also a crucial qualification.

The Clinical Operations Manager plays a vital role in supporting provider success by ensuring that clinical and administrative teams are well-trained and equipped. This position focuses on establishing efficient processes, analyzing performance metrics, and fostering collaboration to streamline operations and enhance the overall provider experience within Finni Health.

The work environment for a Clinical Operations Manager at Finni Health is fast-paced and dynamic, reflective of our rapid growth. As part of a supportive team, you'll collaborate with passionate individuals dedicated to making a difference in healthcare. The startup culture promotes agility, adaptability, and challenges you to grow professionally while contributing to our mission.

Clinical Operations Managers at Finni Health have the opportunity for significant career growth as the company expands. With the chance to shape operational strategies and learn from industry leaders, you'll not only enhance your skills but also play a key role in influencing how autism care is delivered, opening doors for future leadership positions within the organization.

When answering this question, highlight specific roles you've held and detail the responsibilities you had in managing operations. Discuss your approach to optimizing processes and any measurable improvements you've achieved in past positions to demonstrate your impact.

Explain your method of setting clear KPIs and SLAs for your team. Describe how you regularly monitor these metrics and provide feedback, coaching, and support to ensure team members meet their goals, showcasing your leadership abilities.

Discuss specific strategies you’ve employed in past roles. Highlight examples where you identified inefficiencies and detail the projects you initiated to resolve these issues, including tools or methodologies you utilized to drive improvements.

Describe your experience in creating training programs and frameworks for ongoing development. Discuss how you've tailored training to meet the unique needs of your team and the feedback mechanisms you’ve put in place to measure effectiveness.

Share a specific example of a project that required you to work with different departments. Focus on how you managed communication and coordination among various teams to achieve a common goal, emphasizing your collaboration skills.

Mention specific tools you have experience using, especially those relevant to healthcare operations, such as EHR systems, CRM support software, and data analytics tools like SQL or Excel, explaining how these have contributed to your success in previous roles.

Discuss your approach to conflict resolution, emphasizing the importance of open communication and understanding different perspectives. Provide an example of a past situation where you successfully mediated a conflict, showcasing your leadership qualities.

Talk about your passion for healthcare and the impact you can make through operational excellence. Reflect on specific moments or achievements that have inspired you and how they align with your motivation for this role.

Explain your methods for staying informed, such as attending industry conferences, participating in webinars, reading professional journals, or engaging with professional networks to enhance your knowledge and skills in clinical operations management.

Articulate your enthusiasm for Finni Health's mission to democratize autism care. Discuss how your values align with the company's goals and the opportunity to contribute to significant changes in healthcare delivery as motivating factors for your interest in this role.