Job details

Customer Success Manager, Enterprise (Remote)

Fleetio is looking for a detail-oriented Customer Success Manager to support the Enterprise team, engaging with large organizations to drive product adoption and usage.

Skills

5+ years of customer-facing experience in a SaaS environment.
Experience working with CRM systems, project management tools, and communication tools.
Impeccable written and verbal communication skills.
Strong analytical and problem-solving skills.
Ability to work autonomously and collaborate effectively.
Passion for customer service and driving customer success.

Responsibilities

Be the primary relationship for a global portfolio of Fleetio customers with large fleets.
Consult on asset management best practices to help customers meet their goals within and outside the Fleetio platform.
Establish trusted advisor relationships with customers, advising on maximizing value from products and services.
Research, craft, and host effective strategic meetings with customers.
Nurture customers for advocacy and word of mouth creation.
Manage customer expectations, track progress, and identify cross-sell opportunities.

Benefits

100% health/dental coverage (50% for family)
Vision insurance
Incentive stock options
401(k) match of 4%
4 weeks PTO
13 company holidays + 2 floating holidays
Parental and bonding leave
Short and long term disability
Professional development and wellness initiatives
Mac laptop + new hire equipment stipend
Monthly catered lunches
Fully stocked kitchen with drinks & snacks
Remote working friendly culture since 2012

To read the complete job description, please click on the ‘Apply’ button

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CEO of Fleetio

Jon Meachin

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By Fleetio

Fleetio is passionate about simplifying fleet management to allow organizations to concentrate more on their own mission. They are reshaping fleet management and invite others to join them in this endeavor.

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