Forward Deployed Engineer (Chicago)

As a Forward Deployed Engineer at FleetWorks, your responsibilities include deploying, integrating, and optimizing our AI solutions directly at client locations or remotely. You will also collaborate closely with clients to assess their unique operational needs, swiftly troubleshoot technical issues, and provide valuable feedback to our engineering and product teams to advocate for necessary improvements.

To apply for the Forward Deployed Engineer role at FleetWorks, you need a minimum of 1+ years of engineering experience, ideally with direct interaction with customers or involvement in on-site product deployments. A strong interest in logistics and AI, combined with a drive to make meaningful impacts, is essential for this role.

FleetWorks leverages omni-channel AI to automate and streamline the freight brokerage process. This technology drastically reduces the manual labor involved in booking truckloads, enabling brokers to operate more efficiently and effectively by handling tens of thousands of communications effortlessly.

At FleetWorks, you can expect a fast-paced and collaborative work environment where innovation thrives. Our team consists of top performers who are driven by challenges and focused on delivering high-quality solutions, making collaboration and camaraderie key components of our workplace culture.

The interview process for the Forward Deployed Engineer position at FleetWorks includes a 30-minute take-home technical challenge, followed by two 1-hour live coding interviews with our engineers. Candidates will also participate in a paid onsite work trial to ensure a good fit, and we may reach out to 1-2 references provided by the candidate.

When answering this question, start with a brief overview of the issue, detailing your thought process as you approached it. Highlight your problem-solving skills, the steps you took to diagnose the issue, how you communicated with the client, and the eventual resolution to demonstrate both technical prowess and client management abilities.

In your response, outline the significance of client feedback in shaping product improvements. Share your methodology for collecting and analyzing feedback, collaborating with the engineering team to integrate this input effectively, and ensuring that customer needs are adequately addressed in your solutions.

Discuss methods like attending industry-related webinars, reading industry publications, engaging with online courses, participating in relevant forums, and networking with professionals in the field as proactive strategies for staying updated on new technologies in logistics and AI.

Share a specific scenario, focusing on your emotional response, prioritization of tasks, and communication with the team. Emphasize your ability to remain calm, draw on technical knowledge, and employ effective problem-solving skills to navigate challenges efficiently under pressure.

Explain your systematic approach to client engagement, which includes thorough preparation for rollouts, clear communication about expectations, addressing queries promptly during deployment, and providing aftercare support. This responsiveness reinforces customer trust and satisfaction.

Reflect on your experience with specific tools related to your previous roles, such as API tools, monitoring systems, or data analytics software. Elaborate on how you've utilized these technologies to facilitate smooth deployments and troubleshoot issues, integrating specific examples when possible.

Choose a scenario illustrating the duration and evolution of the relationship, highlighting actions you took to build trust, enhance communication, and solve client issues effectively. Demonstrating your interpersonal skills showcases your ability to foster and maintain fruitful partnerships.

Emphasize the importance of collaboration in engineering roles, particularly how sharing ideas and knowledge with colleagues, seeking feedback, and ensuring open lines of communication are crucial for project success and personal and team growth.

Discuss your proactive approach to recognizing issues early, analyzing the factors contributing to the problem, re-evaluating objectives, and maintaining open communication with stakeholders to address concerns. This adaptability demonstrates your maturity and professionalism.

Express your passion for technology, particularly how AI offers revolutionary potential for efficiency and innovation in logistics. Highlight any specific projects or trends that inspire you and explain how you aspire to contribute to this evolving field in your role at FleetWorks.