Job details

Principal Data Analyst, Customer Support

Flex is a growth-stage FinTech company based in NYC, focused on revolutionizing the rent payment experience. We are looking for a Principal Data Analyst to help shape our customer support experience.

Skills

Advanced experience with SQL
Strong quantitative, analytical, and problem-solving skills
Experience in customer support analytics
Experience with ETL processes and business intelligence tools

Responsibilities

Partner with cross-functional teams to achieve business goals
Deliver data-driven insights and recommendations for improving customer support
Monitor KPI performance and present findings to senior leadership
Improve CS capacity forecasting/planning
Design tests and perform analyses to evaluate impacts

Education

Bachelor’s Degree with a quantitative focus

Benefits

Competitive pay
100% company-paid medical, dental, and vision
401(k) + company stock options
Unlimited paid time off + 13 company paid holidays
Parental leave
Flex Cares Program: Non-profit company match + pet adoption coverage
Free Flex subscription

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Flex Glassdoor Company Review

3.9

Flex DE&I Review

4.1

CEO of Flex

Revathi Advaithi

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By Flex

Flex is the third largest global EMS and ODM company by revenue, headquartered in Austin, Texas. The company has manufacturing operations in over 30 countries with about 172,000 employees worldwide.

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