Accounts Receivable Collections Analyst

As the Accounts Receivable Collections Analyst at Flexport, your central role will include managing open receivables, engaging with customers through emails and calls, and driving metrics to ensure timely collections. You'll establish strong relationships with client Accounts Payable teams, tackle complex client issues, lead meetings regarding the status of receivables, and work collaboratively with different departments to resolve past-due accounts effectively.

To qualify for the Accounts Receivable Collections Analyst role at Flexport, candidates should possess at least 3 years of finance or accounting experience, particularly in B2B Accounts Receivable or Collections. A bachelor's degree in Accounting, Business, Economics, or Finance is preferred, along with experience in managing stakeholder relationships, strong detail orientation, and proficiency with tools like Microsoft Office, Netsuite, and related software.

The Accounts Receivable Collections Analyst at Flexport plays a pivotal role in our mission by ensuring the financial transactions that underpin our global trade services are executed smoothly. Your efforts in managing and collecting receivables help drive cash flow, allowing Flexport to innovate and maintain its leadership in facilitating international trade. Essentially, your role supports a seamless commerce experience for clients around the world.

Success in the Accounts Receivable Collections Analyst position at Flexport relies heavily on excellent communication, both written and verbal, strong attention to detail, and the ability to navigate complicated issues with confidence and ethics. Additionally, problem-solving skills, organizational abilities, and proficiency with financial data analysis are critical to effectively manage the collections process and achieve set targets.

Flexport fosters a culture of growth and innovation, meaning that as an Accounts Receivable Collections Analyst, you'll have numerous opportunities to expand your skill set and advance your career. You can expect to take on increasingly complex assignments, lead projects, collaborate with various departments, and engage in regular meetings that influence company financial strategies, all of which contribute to your professional development.

In your response, highlight your specific responsibilities, the tools you used for tracking and reporting, and any achievements like reducing DSO or improving client relationships. Ensure you articulate the impact your actions had on the overall financial health of the companies you worked with.

Discuss your approach to maintaining professionalism and empathy during such conversations. Provide an example of a past experience where you successfully resolved a conflict or misunderstanding regarding payments, showcasing your problem-solving skills.

Mention specific programs like Netsuite, Tesorio, or Microsoft Excel, and detail how you've used them in your previous roles. Sharing experiences about tasks you performed and how they enhanced efficiency will demonstrate your technical proficiency.

Describe a process you identified as needing improvement, the steps you took to analyze and implement changes, and the positive outcomes that resulted. This will help interviewers see your initiative and ability to drive results.

Discuss your method for assessing urgency and importance, and give concrete examples of how you've successfully managed competing priorities in high-pressure environments. This will reflect your organizational skills and ability to handle workload effectively.

Share a specific example that emphasizes your communication skills and proactive approach to relationship building. Explain how these relationships have added value to your role or influenced positive outcomes for your team or company.

Talk about the specific metrics you focus on, the tools you utilize for monitoring, and any techniques you apply to ensure high success rates. Mention past targets you’ve met or exceeded to underscore your effectiveness in this area.

Provide details about the financial reports you've prepared, what data you analyzed, and how this impacted decision-making within your team or organization, showcasing your analytical skills.

Discuss your commitment to professional development through industry news, workshops, webinars, or networking with other professionals. This demonstrates your proactive approach to staying informed and improving your skill set.

Outline a diplomatic approach, like escalating the issue through appropriate channels within your organization, while still striving for a resolution. Highlight your focus on maintaining professionalism and seeking mutually beneficial outcomes.