Senior Solutions Engineer

As a Senior Solutions Engineer at Flexport, you'll take charge of building B2B data integrations between Flexport's platform and those of our customers and partners. This role involves participating in customer calls, understanding requirements, and articulating how Flexport's API capabilities can meet those needs. You'll also develop a deep understanding of EDI standards and take the lead in creating reliable integration solutions that are both repeatable and supportable.

Candidates for the Senior Solutions Engineer role at Flexport should have a minimum of five years of software or technology experience, including at least two years as a solutions engineer or integrations engineer with B2B integrations. A strong software development background is essential, with proficiency in modern programming languages like Java, JavaScript, Python, or Ruby. Familiarity with integration standards, databases, and Agile frameworks is also important.

No, logistics experience is not a prerequisite to join the Flexport team as a Senior Solutions Engineer. Flexport is dedicated to fostering an inclusive environment and welcomes diverse backgrounds. What truly matters is your technical expertise and willingness to learn about the logistics space.

Success as a Senior Solutions Engineer at Flexport is often bolstered by skills in software testing life cycles, experience with enterprise integration platforms like Boomi or Mulesoft, and strong communication abilities to lead technical discussions with both internal stakeholders and external partners. Additionally, a good grounding in API integrations and database fluency will greatly contribute to your effectiveness in this role.

The US base salary range for the Senior Solutions Engineer position at Flexport is between $147,840 and $184,800. Individual pay within this range is influenced by location, relevant experience, and job-related skills.

When discussing your experience with API integrations, focus on specific projects where you developed integration solutions, the challenges you faced, and how you overcame them. Highlight your understanding of REST/SOAP APIs and any tools you used, ensuring to articulate the impact your work had on enhancing client relationships and improving processes.

To understand a client's integration requirements effectively, I engage in active listening during initial calls and meetings, ask clarifying questions, and ensure that I grasp both their immediate needs and long-term goals. This helps me align Flexport’s solutions with their vision, ultimately fostering a collaborative relationship.

Discuss the integration platforms you have experience with, such as Boomi or Mulesoft, and explain why you prefer a certain tool over others. Emphasize factors like user-friendliness, scalability, and the ability to handle complex B2B integrations, and how these tools have enhanced your work efficiency.

When describing a troubleshooting experience, be specific about the issue, the actions you took to diagnose it, and the resolution you implemented. Explain how this experience strengthened your problem-solving skills and how you communicated solutions to stakeholders.

Testing is critical in my integration development process. I adhere to the Software Testing Life Cycle (STLC) and emphasize creating comprehensive test cases that reflect real-world scenarios. This not only ensures the quality and reliability of the integrations but also enhances user confidence in the solutions we provide.

Staying updated on industry trends is essential, and I do so by participating in webinars, following thought leaders on social media, subscribing to relevant publications, and attending industry conferences. This continuous learning helps me bring fresh insights and innovative solutions to the team.

To ensure effective cross-functional collaboration, I would establish open lines of communication, organize regular touchpoints with teams like Sales, Engineering, and Operations, and encourage an environment where feedback is welcomed and acted upon. This not only improves integration processes but fosters trust and teamwork.

Discuss any previous roles or projects where you dealt with EDI standards, highlighting specific standards you've worked with, like AS2 or XML. Explain the challenges you faced in compliance and how you navigated them, as well as how your understanding of EDI has enhanced your integration skills.

In B2B integrations, some common challenges include differing data formats, varying levels of technical expertise among partners, and ensuring data security. I address these by employing standardization techniques, fostering clear communication, and implementing robust security measures throughout the integration process.

In your answer, reflect on Flexport’s mission, values, and its commitment to innovation in global logistics. Share your passion for solving complex problems and working in a collaborative environment that values diverse backgrounds and approaches.