Solutions Architect

As a Solutions Architect at impact.com, your primary responsibilities include supporting revenue teams as product specialists and providing essential technical resources during the pre-sales process. You'll communicate the value of impact.com’s technology to potential clients, document their requirements, and design suitable implementation solutions. Crafting technical documentation and project managing RFP responses are key components of your role, helping ensure client success.

To excel as a Solutions Architect at impact.com, candidates should have a natural curiosity, excellent problem-solving skills, and the ability to simplify complex technical topics for non-technical audiences. A strong understanding of SaaS platforms and digital marketing solutions is essential. Additionally, having certifications in Affiliate & Partnerships Industry Fundamentals can also enhance your qualifications for this position.

The salary range for a Solutions Architect at impact.com is between $90,000 to $100,000 per year. Along with a variable commission plan that can yield an additional $13,500 to $15,000, candidates may also enjoy generous stock awards (RSUs) as part of their compensation package, eventually creating an appealing total compensation structure.

impact.com offers an attractive benefits package for Solutions Architects which includes comprehensive medical, dental, and vision insurance, as well as unlimited responsible PTO and flexible work hours. Employees also have access to training and certification programs, parental leave, a technology stipend, and a vibrant office culture with catered lunches and snack bars!

While prior experience in the partnerships industry can certainly be beneficial, it’s not strictly necessary to apply for the Solutions Architect role at impact.com. What matters most is your willingness to learn and adapt, alongside your technical expertise and problem-solving skills. Candidates with a strong background in SaaS platforms and digital marketing will find themselves well-equipped for success.

When answering this question, be specific about the SaaS platforms you've worked with. Describe the projects you were involved in, emphasizing any direct interactions with clients where you customized solutions based on their needs. Be prepared to discuss how your previous experiences will help you succeed in the Solutions Architect position at impact.com.

Begin by emphasizing your approach to gathering requirements through active listening and effective questioning. Share examples from past experiences where your efforts to understand client challenges led to successful implementations, and highlight the collaborative process you engage in with both technical and non-technical stakeholders.

For this question, illustrate your ability to simplify technical concepts by using analogies or visual aids. Provide examples where you successfully communicated technical details to clients in a manner that enabled them to understand and appreciate your solutions, ensuring they felt empowered and knowledgeable.

Share a specific example of a project where you faced a challenging timeline. Focus on how you organized tasks, communicated with stakeholders, and managed expectations. Highlight the strategies you used to meet the deadline while ensuring quality output, as well as the final results that positively impacted your team or client.

Discuss your experience in creating various types of solution documentation, emphasizing your attention to detail and ability to tailor documentation to specific audiences. Highlight instances where your documentation process improved clarity for clients or internal teams and reduced the time needed for onboarding or implementation.

Frame your answer by discussing your proactive nature in collecting client feedback. Share a specific situation where you addressed a client’s pain point and propose a tangible solution that not only resolved the issue but also strengthened the relationship between your team and the client.

Let your passion for technology and customer success shine through your response. Share personal examples or anecdotes that illustrate how your curiosity drives you to continually learn and grow, and discuss how achieving small wins contributes to your overall motivation and engagement.

Talk about your collaborative spirit, citing moments when you partnered with product teams to align client requirements with product capabilities. Discuss how open communication and understanding the product vision played critical roles in your successful collaborations, ultimately benefiting the client.

Demonstrate your knowledge of impact.com by discussing its position as a leader in partnership management solutions. Mention its innovative features, strong clientele like Walmart and Uber, and emphasize how its technology empowers businesses to optimize and scale their partnerships effectively.

Outline a diplomatic approach that prioritizes communication and understanding. Emphasize the importance of listening to the stakeholder's viewpoint and brainstorming together for potential compromises. Provide an example, if possible, where you navigated such a disagreement while maintaining professionalism and a focus on client success.