Job details

Customer Service Specialist

At Flex Technology Group, employee ideas have a way of becoming great customer experiences very quickly. Bring passion and dedication to your job and there is no telling what you could accomplish in your career here. Join us and you will find that the focus is all about you. You are recognized and treated as an individual. Your training is unique to you – tailored to your own wishes and needs – and will continue throughout your career with us. The only constant is that you will be challenged and stretched, but within a supportive environment, working with some of the brightest minds in the business. We are the service and solutions professionals, providing support to medium and large businesses throughout the country. FlexTG currently manages clients in all 50 states including Canada and Puerto Rico.

The Customer Care Agent’s responsibility is to provide a world class customer experience to FlexTG’ S National Customer base by providing exceptional customer service and responsiveness to all requests via phone, e-mail or ticket. They will assist in resolving customer questions or complaints in a timely and professional manner.

This role is full time - Monday - Friday 8am-5pm or 9am - 6pm MST

Pay range is $16.00-18.00/hour

Hybrid work from home/office opportunity!

Essential Functions and Responsibilities

Receive service request for customers via phone and email using multiple software platforms
Monitor ageing service calls, and provide timely updates to customer and vendors
Accurately invoice service calls with all required data
Work with 3^rd party vendors and technicians to provide world class service to our customer base
Handle 25+ incoming and 20+ outgoing calls per day
Handle 40+ Service tickets per day
Invoice 10+ aged calls a day
Complete all assigned account/ region service call updates daily

Qualifications and Experience

Positive, professional attitude and a team player
Professional Communication Skills
Customer Service Experience required
Intermediate computer knowledge, especially in Microsoft Office programs and in desktop technology
High School Diploma or equivalent G.E.D.required

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

With this position, you will receive a full benefit package including choices of Medical, Dental, Vision, 401k with company match, PTO program that includes Vacation, Sick time, Floating holidays, and even a volunteer day off.

Flex Technology Group provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation and training.

By FlexTG

Established in 2015, Flex Technology Group has become one of the nation’s largest independent managed print solutions provider. Flex Technology Group is a solutions-driven, manufacturer-neutral office technology solutions provider. FTG and its pa...

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FUNDING

Growth

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

TEAM SIZE

501-1000

LOCATION