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Installation Technician, Hartford

Who is Flock?

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. 

We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Opportunity 

Flock Safety is seeking a results-driven, detail-oriented Installation Technician with a strong work ethic and critical thinking skills to join our Field Operations team. As the face of our company, technicians will install products and interact with customers.

Compensation & Benefits

  • Salary: In this role, you’ll receive a starting salary of $62,400 plus overtime, as well as stock options

  • Flexible PTO: We seriously mean it, plus 11 company holidays.

  • Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 

  • Tools & Gear: Flock Safety branded uniforms, tools, and safety gear.

  • Work Vehicle: The use of a well-equipped Flock Safety owned Sprinter van and fully-paid for gas card.

How you'll make an impact:

  • Install poles of varying lengths per install specifications. Requires digging a minimum of 8” x 36” holes. 

  • Affix license-plate reading cameras with PTZ (Pan, Tilt, Zoom) technology to poles, angle to capture desired footage

  • Mount solar panels on poles and attach external batteries to solar panels

  • Work on both public and private roads, working often on equipment 10-12’ high

  • Regularly work with a bucket truck and/or ladder to work on equipment up to 30’ high

  • Repair minor breaks in underground irrigation or private wiring

  • Provide installation pictures via the Flock field app on a mobile device

  • Meet with customers to discuss installation options and perform site surveys

  • Interpret traffic control plan and permit drawings to identify proper installation location for a Flock device

  • Perform administrative tasks such as inventory management and reporting, continuing training, and receiving product shipments

Required Availability: M-F during daylight hours. Overtime is at times expected and required based on the particular market's ticket backlog and/or unique requirements.  Start and end times will vary based on time of year (solar constrained) and the workload.    

Travel: Expect to travel up to 3 hours away during service tickets regularly. Occasionally this role will require travel up to 8 hrs away. In these situations, overnight accommodations are provided. We do not anticipate the travel demand for this role to exceed 30%.

The Skillset

  • This role requires frequent/continuous bending, digging, reaching, climbing, squatting, sitting, standing, walking, driving, and independently lifting up to 50 lbs.

  • Prior experience with field work is a plus: construction, security systems, low voltage wiring, or similar.

  • Comfortable driving a work van(Ford Transit) and occasionally a 1 ton pickup truck(Ram 3500) or towing a small trailer.

  • Prior knowledge or willingness to be trained to operate and drive a bucket truck on occasion.

  • Prior use of tow behind compressor, stand on skid steer(Toro Dingo) or ride on skid steer(Bobat) is a plus (training included)

  • Must be comfortable working on and around ladders/heights

  • Time-management, attention to detail, and communication skills

  • Desire to work outdoors and comfortable working in all weather conditions

  • General knowledge for all things tech, and the ability/desire to learn and work with new software/tools.   

  • Basic knowledge of computer skills, Office Suite, Google Suite and email

Physical Activities Performed Frequently: 

  • Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like.

  • Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.

  • Remaining in a stationary position, often standing or sitting for prolonged periods.

  • Moving about to accomplish tasks or moving from one worksite to another.

  • Adjusting or moving objects up to 75 pounds in all directions.

  • Repeating motions that may include the wrists, hands and/or fingers.

  • Operating machinery, power tools, motor vehicles and/or heavy equipment.

Environmental Conditions and Physical Demands

  • Working in seasonal high and low temperatures.

  • Working in outdoor elements such as precipitation and wind.

  • Working in noisy environments.

  • Working in hazardous conditions: near highways or heavy traffic.

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

#ZR

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at careers@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

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Average salary estimate

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$62400K

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What You Should Know About Installation Technician, Hartford, Flock Safety

Are you ready to make a real impact in your community? Flock Safety is on the hunt for a dedicated Installation Technician to join our innovative Field Operations team in Hartford. At Flock, we believe in creating safer neighborhoods through our cutting-edge technology solutions that combine the power of community engagement and intelligent analytics. In this hands-on role, you will bring our tech to life by installing essential safety equipment, including license-plate reading cameras, solar panels, and more. As the face of Flock, you'll not only interact with our clients but also provide them with valuable insights on the best installation practices. We offer a competitive starting salary of $62,400, plus overtime and stock options, along with fantastic benefits like flexible PTO, fully-paid health coverage, and a company vehicle for your travels. With us, you will dig into varying projects, handle equipment up to 30 feet high, and perform installations that help deter crime, ultimately allowing you to tangibly improve the safety of others. If you’re detail-oriented, a critical thinker, and love working outdoors, this could be the perfect fit for you. We thrive in a supportive, positive, and inclusive environment, and we’re dedicated to your training and growth. So, are you ready to join us in our mission to reduce crime in the U.S. by 25% in the next three years? Your adventure starts here at Flock Safety!

Frequently Asked Questions (FAQs) for Installation Technician, Hartford Role at Flock Safety
What are the primary responsibilities of an Installation Technician at Flock Safety in Hartford?

As an Installation Technician at Flock Safety in Hartford, your main responsibilities will include installing various safety devices, such as license-plate reading cameras and solar panels. You’ll also perform site surveys, manage inventory, and provide installation documentation via our field app. Your work will directly impact community safety, making this role not just a job, but a chance to contribute to a greater cause.

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What qualifications are needed to become an Installation Technician at Flock Safety?

To be considered for the Installation Technician position at Flock Safety, candidates should have experience with fieldwork, particularly in construction, security systems, or low voltage wiring. A good understanding of tech equipment is also essential, along with strong physical capabilities, as the job involves frequent climbing, lifting, and working outdoors in various weather conditions.

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What kind of training is provided for new Installation Technicians at Flock Safety?

Flock Safety is committed to your professional growth, so we provide comprehensive training for our new Installation Technicians. This training includes essential safety protocols, hands-on experience with installation processes, and guidance on using our technology. We ensure you feel confident in your abilities before heading out in the field.

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How does the compensation and benefits package for Installation Technicians at Flock Safety look?

As an Installation Technician at Flock Safety, you'll start with a salary of $62,400 with opportunities for overtime pay as well as stock options. The benefits package is extensive, featuring fully-paid health benefits that include medical, dental, and vision. You will also enjoy flexible PTO, 11 holidays a year, tools and gear provided by the company, and a work vehicle for your installations.

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How important is travel for the Installation Technician role at Flock Safety?

Travel is a significant aspect of the Installation Technician role at Flock Safety. While most service tickets require local travel within 3 hours, some may require travel up to 8 hours away. We provide overnight accommodations for such cases, and we expect this traveling component not to exceed 30% of your work time, making it manageable yet rewarding.

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Common Interview Questions for Installation Technician, Hartford
Can you describe your experience with installation and technical equipment?

Talk about specific projects you've worked on that involved installation and technical equipment. Highlight any relevant skills and tools you've used, and describe how you approached challenges during installations.

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How would you prioritize tasks when you have multiple installations scheduled for the day?

Explain your method for prioritization. You might say that you would assess the urgency of each task, including travel time and customer needs, while ensuring quality in your work, and maintaining a flexible schedule to accommodate any unexpected changes.

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What steps do you take to ensure safety while working on installations?

Safety is paramount in technician roles. Talk about your familiarity with safety protocols, how you assess job sites for hazards, and the importance of using protective gear and following guidelines during installations.

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How do you handle customer interactions on-site during installations?

Discuss your approach to customer service, emphasizing communication, patience, and attentiveness. Showcase your skills in explaining technical processes clearly, and how you make customers feel comfortable with the installations.

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What are some tech tools or software you're familiar with that would aid you in this role?

Mention any industry-specific tools you've used, or more general software like field apps or inventory management systems. Explain how you’re quick to learn new technologies and adapt to new software, emphasizing your tech-savvy nature.

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How do you manage physical challenges that come with outdoor work?

Share your experiences dealing with outdoor elements and how you maintain productivity. Discuss techniques you've employed to stay focused and energized in different weather conditions.

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Describe a challenging installation you completed. How did you overcome obstacles?

Provide a specific example of a challenging installation task. Focus on problem-solving skills, teamwork, and the outcome. Explain the steps you took to resolve issues, and how it improved your approach to future installations.

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How would you ensure proper documentation of your installations?

Explain your process for keeping thorough records of each installation, including photos, customer feedback, and any follow-up actions. Highlight the importance of documentation for both quality control and customer satisfaction.

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What motivates you to work in the field of installation and community safety?

Share personal motivations, whether it’s a desire to help others, interest in technology, or the enjoyment of hands-on work. Connect your answer to Flock Safety's mission and values, emphasizing how they resonate with your own career goals.

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How would you ensure a smooth installation process for the customer?

Talk about the importance of preparation before the installation, including site surveys and clear communication with the customer. Emphasize your commitment to ensuring they are informed about the process every step of the way for a positive experience.

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Flock Safety provides the first public safety operating system that empowers private communities and law enforcement to work together to eliminate crime.

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BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Learning & Development
Equity
Paid Holidays
Paid Time-Off
WFH Reimbursements
Child Care stipend
Maternity Leave
Paternity Leave
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 19, 2025

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