Job details

Manager, Customer Success

Flock Safety is looking for a Manager of Customer Success to lead and coach a team of CSMs to deliver value and an exceptional experience to our law enforcement customers.

Skills

3+ years experience leading customer facing teams in a SaaS environment
Proven ability in building and managing relationships
Effective communication skills in technical and non-technical subjects
Comfortable with de-escalation management and tough conversations
Ability to self-manage multiple tasks and projects
Passionate about Customer Success and team collaboration

Responsibilities

Lead and coach a team of Customer Success Managers
Deliver value and exceptional customer experience to law enforcement customers
Manage multiple projects with critical thinking and effective communication
Build and manage internal and external relationships
Provide coaching, feedback, and support to team members

Benefits

Starting salary of $115,000-$145,000 with stock options
Use what you need PTO, including 11 company holidays and birthday off
Fully-paid health benefits including Medical, Dental, and Vision
Family leave and fertility & family benefits
Mental health subscription and caregiver support
WFH stipend, productivity stipend, home office stipend
Pet insurance, equity tax advisor, and more

To read the complete job description, please click on the ‘Apply’ button

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By Flock Safety

Flock Safety provides the first public safety operating system that empowers private communities and law enforcement to work together to eliminate crime.

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