Bilingual Customer Service Representative (English/Spanish)

About FinFit

FinFit was established in 2008 and currently services over 50,000 active employer clients across the United States. FinFit helps to eliminate stress in the workplace by providing real-time solutions that offer real-world help when it is needed most. FinFit is a powerful way for employers to attract and retain talent by helping employees get focused, get healthy and become more productive.

Customer Service Representative at FinFit

We’re looking for an enthusiastic Customer Service Representative (Bilingual) with a passion for, and a proven track record in, amazing customer service to join our Customer Operations Team. Reporting to the Customer Service Manager, you’ll learn our products inside out, build relationships with our customers to understand their needs and identify and apply the appropriate solutions. 

Qualifications we value

·         You must be fluent in both English and Spanish

·         You have customer service experience in a financial services, technology, retail, order management or employee benefits company. 

·         You have experience working in a regulated environment. 

·         You are familiar with CRM systems. 

·         You have the flexibility to work outside of standard business hours, 11 AM-8 PM EST. 

·         You are willing to work flexible hours and overtime, including flexibility to cover 

·         Experience working with telephony systems, Google Office Suite, Microsoft Office, CRMs (Freshdesk, Salesforce, Zendesk, etc..), and loan operating systems. 

·         Experience in Customer Service, Call Centers, Account Management, Banking, or any related positions with a strong focus on Customer Support.  

·         An understanding of consumer lending principles. 

Don’t meet every requirement? We encourage you to apply anyway! We are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role and our mission but your past experience doesn’t align perfectly, that’s okay. You may be just the right candidate for this or other roles, either now or in the future!

In this role, you’ll get to…

·         Provide exceptional customer service while responding to customer contact via all channels including email, telephone, and chat. 

·         Investigate customer issues, collaborate with peers, and escalate any potential complaints to the appropriate points of contact.  

·         Participate in proactive outbound dialing and email projects.  

·         Collaborate cross-functionally with our internal teams  

·         Become a knowledge expert on our products and processes. 

·         Maintain a high standard of regulatory compliance, adhering to all Salary Finance policies and procedures. 

·         Ensure that customer issues are resolved effectively and efficiently. 

·         Contribute to strong NPS and customer satisfaction ratings.  

Benefits & perks

FinFit is fully committed to supporting the health and wellbeing of you and your family. Comprehensive healthcare coverage, paid time off, and paid parental leave are just the start. Our benefits package also features:

Holistic wellbeing

●        A Wellness Bundle

●        Voluntary wellness challenges

●        Time off for volunteering

Remote-first culture

●        Virtual, hosted Happy Hours (recent events include a virtual escape room, wine tasting, and  charcuterie board making)

●        Virtual team meetings

●        Weekly no-meeting blocks to avoid virtual-meeting fatigue

A focus on your future

●        401(k) with company match

DEI at FinFit

Diversity, Equity, and Inclusion are more than just three buzzwords here at FinFit they summarize what we strive for as a company. Ultimately, it’s about intentionally fostering a sense of belonging for our employees, customers, and communities we serve. We offer hosted workshops and training to provide our employees with the tools to make DEI a non-negotiable. Together, we continue to build an empathetic culture that supports the diverse voices here at FinFit.

Get a feel for FinFit and what we’re all about by checking outour team's Instagram profile.

FinFit is proud to be an equal opportunity employer. We value and embrace the diversity and inclusion of all team members. We are committed to equal employment opportunity without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.