Product Manager, Operations Systems

Who is Flock?

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. 

We have raised over $380M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Meritech Capital Partners, and Initialized Capital. Now surpassing a $3B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Opportunity 

Flock Safety is seeking a driven, detail-oriented, and experienced Product Manager to join the Business Systems team. In this role, you will work closely with cross-functional teams under the Operations umbrella to identify opportunities for system improvements, prioritize projects, and ensure seamless delivery of enhancements. You will be the bridge between our Operations teams and the Salesforce Engineering team, driving initiatives that streamline processes, reduce operational bottlenecks, and enhance overall productivity. This is an exciting opportunity to shape our forward-looking Salesforce roadmap and contribute to Flock’s overall growth and success.

• Conduct interviews and feedback sessions with Operations team members to understand their needs and gather feedback on current state

• Act as the primary point of contact for Operations projects for the Salesforce team, ensuring clear communication and alignment with all stakeholders.

• Analyze data to identify gaps in our current systems or processes and propose new projects to improve them

• Develop and maintain a comprehensive roadmap that aligns with company goals and Operations team needs

• Write detailed Product Requirement Documents (PRDs) that outline project objectives, features, and functionality

• Work closely with the Salesforce Business Analyst and SFDC Engineering team to write user stories, groom requirements, and plan work within our bi-weekly sprint cadence

• Assist with training, support, and troubleshooting for internal system users

• Foster a culture of continuous feedback and iteration to ensure systems evolve with the needs of the business

The Skillset 

• 4+ years of experience in Product Management or a similar role

• Great interpersonal and communication skills (both written & verbal)

• Be excited about working on a fast-paced, constantly evolving product

• Have an ability to work independently and manage multiple tasks

• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights

• Ability to interface confidently with executives, as well as development teams

• Familiarity with agile methodologies & project management tools such as JIRA and Asana 

• Previous experience with Salesforce preferred

• Experience in a startup environment preferred

• Experience with ERP systems preferred

• Knowledge of operations and logistics processes preferred

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as a Product Manager at Flock Safety. 

The First 30 Days

• Familiarize yourself with the company, team, and internal systems.

• Build relationships with key stakeholders and understand their pain points.

• Identify at least one enhancement idea and work with the SFDC Engineering team to implement 

The First 60 Days 

• Take ownership of an Operations project and hold discovery sessions to understand current process and pain points

• Begin a Products Requirement Document, outlining requirements and desired future state for the project

• Propose and submit at least one new initiative/project idea through the SFDC intake form for prioritization in a future quarter

90 Days & Beyond 

• Lead execution and delivery of initial Operations projects

• Establish continuous improvement processes and feedback loops

• Measure and report on project outcomes and system improvements delivered

• Propose updates to the Operations roadmap & contribute to quarterly planning activities

The Interview Process 

We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. 

1. Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. 

2. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field. 

3. The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. 

4. The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more. 

The Perks

💰Salary & Equity: In this role, you’ll receive a starting salary of $130,000-$150,000 as well as stock options

🌴Flexible PTO: We seriously mean it, plus 11 company holidays.

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. We will reimburse $10,000 a year for adoption, surrogacy, or fertility.

🧠Mental Health: All employees receive an annual subscription to Headspace.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 

💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies. 

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at careers@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.