Salesforce Administrator

Who is Flock?

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. 

We have raised over $380M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Meritech Capital Partners, and Initialized Capital. Now surpassing a $4B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Opportunity 

Flock Safety is seeking a motivated and detail-oriented Salesforce Admin to join our growing IT Technology Services Salesforce Engineering team. As a Salesforce Admin, you will play a crucial role in the design, development, testing, and implementation of Salesforce solutions to support our business processes. This is an exciting opportunity for an individual with 4 or more years of hands-on experience in Salesforce administration to contribute to the success of a high-growth company.

At the core of our operations, the Salesforce system at Flock Safety serves as a central hub, influencing every department, be it Sales, Support, or the orchestration of field technician activities through Salesforce Field Services. Anticipate not just navigating, but actively contributing to shaping this dynamic landscape, propelling every facet of our business to unprecedented heights, and executing on our aggressive 2025 roadmap and beyond.

Key Responsibilities:

• Work closely with our Sr Admins, Admins and Developers to collaborate with cross-functional teams to gather and understand business requirements and translate them into effective Salesforce solutions.

• Design and implement Salesforce customizations, configurations, and enhancements to meet business needs.

• Develop, test, and deploy Salesforce components, including custom objects, fields, flows, validation rules.

• Take ownership of the Tier 1 SFDC Helpdesk queue, providing technical support and training to Salesforce end users, addressing inquiries, troubleshooting issues, and facilitating training sessions as needed.

• Manage user roles, profiles, permissions, and security settings to ensure data integrity and compliance.

• Create and maintain custom reports, dashboards, and workflows to provide actionable insights and streamline business processes.

• Stay current with Salesforce best practices, new features, and updates, and proactively recommend enhancements to maximize platform effectiveness.

• Lead Salesforce integration projects with third-party applications and systems, ensuring seamless data flow and system interoperability.

• Act as a subject matter expert on Salesforce functionality and best practices, guiding the team on system usage and optimization strategies.

• Maintain documentation of system configurations, customizations, and integrations.

• Provide support and troubleshooting for Salesforce-related issues and contribute to continuous improvement efforts.

The Skillset 

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Minimum of 4 years of hands-on experience as a Salesforce Administrator, preferably in a fast-paced environment.

• Salesforce Administrator certification required; additional certifications such as Advanced Administrator or App Builder are a plus.

• Solid understanding of Salesforce architecture, data model, and security model.

• Strong problem-solving skills and attention to detail.

• Excellent communication and collaboration skills.

• Proficient in Salesforce configuration, customization, and administration, including but not limited to workflows, validation rules, salesforce flows, and custom objects.

• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.

• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.

• Proven track record of managing multiple projects simultaneously, prioritizing tasks, and meeting deadlines.

• Familiarity with Agile methodologies and project management tools (e.g., JIRA) is a plus.

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as a Salesforce Admin at Flock Safety. 

The First 30 Days

• Complete onboarding activities and start to meet your peers and stakeholders.

• Participate in ongoing 1-1s with your manager and team meetings.

• Working with existing SFDC Administrator to help resolve day-to-day Salesforce helpdesk cases. With the end goal of becoming the primary point of contact.

• Start to familiarize yourself with the Flock SFDC Architecture.

The First 60 Days 

• Starting to take active ownership of the Tier 1 SFDC Helpdesk queue as the primary point of contact, providing technical support and training to Salesforce end users, addressing inquiries, troubleshooting issues, and facilitating training sessions as needed. 

• Take over onboarding and offboarding of SFDC Users.

• Good foundation of the SFDC Flock System architecture.

• Contributing to our bi-weekly sprints, closing meaningful sprint stories.

90 Days & Beyond 

• Now you’re rolling and have started speaking confidently to our systems and processes, while still continuing to learn.

• Take primary ownership of the Tier 1 and Tier 2 SFDC Helpdesk queue, providing technical support and training to Salesforce end users, addressing inquiries, troubleshooting issues, and facilitating training sessions as needed.

• Take on lead role of one key “big rocks” project on our 2025 roadmap.

• Actively contributing to our bi-weekly sprints, closing 10 or more story points per sprint.

The Interview Process 

We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. 

1. Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. 

2. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field.  

3. The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. 

4. The Executive Review: A chance to meet an executive in your function and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more. 
   

The Perks 

💰Salary & Equity: In this role, you’ll receive a starting salary of $90,000 - $115,000 as well as stock options.

🌴Flexible PTO: We seriously mean it, plus 11 company holidays.

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2024, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

🧠Mental Health: All employees receive an annual subscription to Headspace.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support.

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 

💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies. 

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at careers@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.