Floor Staff - job 2 of 2

What we’re about

IMAX is not your everyday entertainment experience, so it’s not surprising that IMAX employees and their careers go beyond the ordinary. Our employees share a passion for quality in everything they do. Our Hollywood people are movie business insiders with years of production experience. Our technology experts are unashamedly geeky – people who can talk for hours, and be riveting, about color gamut and lasers. Our business people are consummate sales and marketing professionals who are spreading the IMAX word around the world.

Of course we offer all the benefits you’d expect from a company with over 40 years of history. Yet, beyond this, we know everyone works differently and is motivated by different things. That’s why we offer competitive pay and a wide assortment of benefits – to help you make the most of your life at work and away from it.

As the world’s leading entertainment technology company, IMAX has revolutionized the way people experience movies. Specializing in immersive motion picture technologies, our employees are driven by a passion to take audiences around the world to places they’ve only dreamed of.

Come explore IMAX – where innovation, creativity and passion come together.

To welcome guests to the IMAX® Theater in a friendly and hospitable manner; to control the traffic flow in the lobby and auditorium; to clean the lobby, auditorium, and concessions stand and to take/sell tickets and to work in the concessions stand.

Key Responsibilities

• Knowing the POS system to sell tickets and concessions to guests
• Opening and closing procedures for both the concessions stand and auditorium
• Handling cash payments with accuracy
• Greet all guests entering the lobby and direct them to the auditorium or concessions stand
• Crowd control from both theater and museum traffic
• Making any announcements to the movie theatre loud and clear for all guests to hear and understand
• Opening theater doors and retrieving theater tickets from guests entering the auditorium
• Ensure that all tickets have the correct date and showtime
• Assisting all guests who are in wheelchairs or have trouble walking by offering to take them in the elevator (if applicable) or assisting them to their seat
• Walk through all the aisles looking under seats for lost items or garbage
• Cleaning lobby and workstations between shows
• Stocking and handling concessions supplies between shows
• Checking washrooms regularly between shows to ensure they are clean and well-stocked
• Taking out trash and recycling
• Working with a team and supervisors on duty to ensure all procedures and guests are taken care o
• Other duties as assigned

What we’re looking for:

• Availability on nights and weekends
• At least 2 years customer service experience

The ideal candidate will have:

• Effective Communication skills
• Skill in working as part of a team
• Ability to follow safe workplace practices in a fast-paced environment
• Skilled in critical thinking/problem solving
• Able to effectively resolve customer issues and/or effectively communicate those issues to managers
• Demonstrates the ability to interact with the public and co-workers in a friendly, enthusiastic, and outgoing manner

Our Commitment to you:

For consideration, please apply online. We thank all applicants for their interest in IMAX but only those selected for an interview will be contacted.

At IMAX you'll be part of a culture built on respect - one that recognizes the unique talents of everyone on the team. We're proud of the differences that make us all unique and we support unity, acceptance and equal rights for all. Diversity and inclusion among our employees are critical to our success as a global company.

Before you start with IMAX, all employment is subject to background and reference checks. Additionally, our US employees are subject to our mandatory Covid-19 vaccine policy.

IMAX is proud to be an equal opportunity employer.