Customer Service Representative / Live Chat Support - USA REMOTE
UnitedHealth is seeking a motivated and enthusiastic Customer Service Representative for our Live Chat Support team, fully remote within the USA. In this role, you will be the voice of our company, providing top-notch customer service through live chat interactions with our valued customers. You will assist with inquiries related to tire services, automotive maintenance, and scheduling appointments, ensuring that all customers receive prompt and accurate assistance. If you are passionate about helping others, possess excellent communication skills, and thrive in a remote working environment, we invite you to join our team and contribute to delivering an outstanding customer experience.
Responsibilities
- Respond to customer inquiries via live chat, providing accurate information about tire services and automotive products.
- Assist customers with appointment scheduling, order tracking, and service recommendations.
- Handle customer concerns or complaints with professionalism and empathy, seeking to resolve issues promptly.
- Maintain detailed records of interactions and feedback to improve service delivery and assist in training.
- Collaborate with team members to enhance service quality and ensure all customer needs are addressed effectively.
- Stay informed about company offerings, promotions, and policies to provide customers with the most relevant information.
- High school diploma or equivalent required; some college education preferred.
- Previous experience in customer service, especially in live chat support, is a plus.
- Exceptional written communication skills with the ability to communicate clearly and concisely.
- Strong problem-solving skills and the ability to think on your feet.
- Proficient with computers and technology; experience with live chat software or CRM systems is a plus.
- Ability to work independently in a remote environment and manage time effectively.
- Availability to work flexible hours, including evenings and weekends, based on business needs.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Wellness Resources
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Ciocca Automotive seeks an Appointment Coordinator to manage service appointments and build customer relationships within a rapidly growing dealer group.
Front Desk Administrator role at Springcreek Church focusing on reception management, customer service, and child care licensing compliance.
Rentokil is hiring a Customer Care Representative to deliver exceptional customer service and support in Lynbrook, NY.
A remote role ideal for travel enthusiasts to coordinate bookings, assist clients, and grow a client base with comprehensive training and flexible hours.
Provide essential customer support and service expertise to ensure client satisfaction and manage accounts for a plumbing services company based in Mesa, Arizona.
AssistRx is seeking a bilingual Patient Access Specialist to facilitate patient access to medications by managing insurance benefits and prior authorizations.
Walden University seeks a skilled Enrollment Specialist to remotely guide prospective students through the enrollment process, ensuring a positive and informed student experience.
Serve as a hybrid Customer Service and Sales Consultant, delivering exceptional support while driving subscription sales for ABC's service lines.
A pest management firm is looking for a Customer Service Representative Office Manager to drive excellent customer engagement and office operations.
CentroMed seeks a bilingual Customer Service Representative to provide exceptional patient support and registration in a mission-driven healthcare setting.
NetDocuments is looking for a Manager of Customer Success to lead and develop a high-performing team dedicated to enhancing customer retention and expansion in the legal technology space.
Convera is looking for a proactive Customer Support Specialist to manage client inquiries and deliver superior service using digital tools in a hybrid work setting.
Lead a motivated call center team onsite in Harlingen, driving performance and exceptional customer service as a Call Center Supervisor with Qualfon.
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
