Job details

Field Application Scientist - Post-Sales

About the Opportunity

We are seeking a customer-focused, enthusiastic Post-Sales Field Application Scientist to play a crucial role in our scaling efforts. As a key member of our team, you will act as a technical and scientific expert, working closely with customers and cross-functional internal teams to ensure successful product implementation, optimization, and expansion. You will engage with researchers, data scientists, and clinicians to deliver tailored training, assist with product integrations, and provide technical support, all while focusing on customer satisfaction and product adoption and expansion.

Environment

As a Post-Sales Field Application Scientist, you will work closely with Sales, Product, Engineering, Scientific Solutions, and Support as well as our customers and partners to drive product adoption and customer satisfaction. We value self-motivated, creative individuals who excel in a collaborative environment and are driven by solving complex problems.

This role will include up to 20% travel, including overnight trips to customer sites and conferences.

Flywheel offers a comprehensive benefits package and encourages a balanced work-life integration.

Responsibilities

Work with customers and internal teams to ensure the successful implementation, usage, optimization and adoption of Flywheel products.
Develop and deliver on-site and remote training (including workshops and learning labs) to customers tailored to their needs and product requirements.
Design solutions that integrate with existing data ecosystems and assist customers with imaging data migrations and workflow optimization.
Escalate unresolved issues to the appropriate internal teams and ensure timely follow-up with customers.

Collaborate with sales and marketing teams to identify new opportunities for account expansion as well as support renewals/ upsells.
Serve as a liaison between customers and internal teams, relaying feedback to inform product development.

Maintain detailed records of customer interactions, issues, and resolutions.
Generate reports summarizing customer feedback, support activities, and application insights.
Comply with company policies, including security, confidentiality, and data protection requirements, to maintain a secure work environment.

What would make you a great fit

Bachelor’s degree in a relevant field such as biomedical engineering, computer science, or a related discipline, particularly in Life Sciences; advanced degree (MS or PhD) preferred.
5+ years of experience in a customer-facing technical role, with proven success in post-sales support and customer engagement.

Deep understanding of medical imaging and data workflows and standards, such as MRI, CT, or other medical imaging modalities.
Experience with data management platforms, cloud-based solutions, and/or software for large-scale data analysis.
Excellent communication and presentation skills, with the ability to articulate technical concepts to both technical and non-technical audiences
Strong problem-solving skills and the ability to collaborate and influence across teams to resolve customer challenges.
Familiarity with tools and languages such as Python, MATLAB, SQL, or other data scripting languages is a strong plus.
Experience working in a regulated industry a plus.

Average salary estimate

$105000 / YEARLY (est.)

min

max

$90000K

$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Field Application Scientist - Post-Sales, Flywheel Exchange

At Flywheel, we're on the lookout for a dedicated and enthusiastic Field Application Scientist - Post-Sales to join our growing team in Minneapolis or as a remote team member across the US. In this role, you'll be the linchpin between our innovative products and our valued customers, leveraging your technical expertise to ensure seamless implementation and optimization of our solutions. You'll have the opportunity to engage directly with researchers, data scientists, and clinicians, providing tailored training and support that caters to their specific needs. Your day-to-day will involve collaborating with various internal departments, including Sales, Product, and Engineering, to drive product adoption and customer satisfaction. You'll design solutions for integrating our products into existing workflows and assist customers with their unique imaging data needs, all while staying focused on delivering top-notch service. Flexibility is key, as you'll need to travel occasionally for customer site visits or conferences—about 20% of your time. We’re passionate about work-life balance and support our employees through a comprehensive benefits package. If you're a customer-focused problem solver with a background in Life Sciences or related fields and a flair for communication, this role at Flywheel could be the perfect fit for you!

Frequently Asked Questions (FAQs) for Field Application Scientist - Post-Sales Role at Flywheel Exchange

What are the primary responsibilities of the Field Application Scientist - Post-Sales at Flywheel?

As a Field Application Scientist - Post-Sales at Flywheel, your primary responsibilities include ensuring successful implementation and optimization of our products, delivering tailored training for customers, and collaborating with internal teams to resolve any customer challenges. You'll also design solutions for data ecosystems and maintain detailed records of customer interactions, all aimed at enhancing product adoption and satisfaction.