Job details

CityBee Technical Support Engineer

Modus Mobility strives to provide smart mobility solutions to increasingly faster-living society and cities moving towards greener future needs. Moreover, the company seeks to reimagine the perception of mobility across Europe. Modus Mobility unites three strong mobility brands: CityBee – one of the largest car sharing providers in Europe, MyBee – the only fully digital car subscription provider, and Mobility Fleet Solutions – a fleet management company of the above brands. Together these brands form an ecosystem that gives each of the brands unparalleled advantage and a smooth experience for customers.

If you are eager to change people's attitude towards owning a car and create a sustainable and innovative mobility future – join us.

We are currently seeking a Technical Support Engineer to join the CityBee & MyBee IT team.

Your responsibilities will include:

Identifying and fixing minor bugs in production
Acting as third-level support and escalating issues to developers when necessary
Continuously monitoring system performance to detect potential issues
Performing in-depth data analysis to assess the scope and impact of bugs or problems
Gathering and presenting technical data to support business decisions.
Building a comprehensive understanding of system architecture and data connections
Providing technical support during releases and deploying new code versions to production using CI/CD tools.

Motivated to improve technical skills and learn new areas of expertise
Skilled at understanding complex connections and their broader implications
Basic knowledge of SQL and experience with GIT
Familiarity with REST APIs, background services, and microservices
Basic proficiency in at least one programming language, preferably .NET or Angular, is preferred
Understanding of monitoring and logging concepts
Proficient in English, both written and spoken
Truly think outside the box, find innovative methods and solutions because working smart > working hard.

Health and Safety Perks: Enjoy benefits like private health insurance, personal accident coverage, and the opportunity to join a 3rd pillar pension fund;
Little Perks, Big Smiles: We have some little extras for you, including a new, dog-friendly office space, snacks in the kitchen, free parking for your convenience, and fun regular events to look forward to;
Flexibility at Your Fingertips: Work from home or our modern office, offering flexibility to optimize productivity and well-being;
Freedom to Flourish: Here, we encourage thinking outside the box, taking ownership, and getting things done.

Monthly salary:

1500 – 2500 EUR gross. A specific amount will be offered based on your work experience and competencies.

Average salary estimate

$24000 / YEARLY (est.)

min

max

$18000K

$30000K

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What You Should Know About CityBee Technical Support Engineer, Modus Mobility

Join Modus Mobility as a CityBee Technical Support Engineer and be part of a transformative journey in the realm of smart mobility solutions! At Modus Mobility, we’re committed to redefining mobility across Europe, and you’ll play a crucial role in this mission. In your new role, you’ll dive into the technical aspects of our cutting-edge car-sharing platform, assisting in identifying and fixing minor bugs while monitoring system performance. As third-level support, you’ll escalate issues effectively and help present data-driven insights that influence business decisions. Your knack for problem-solving will shine as you work with tools like SQL, GIT, and CI/CD to enhance our systems continually. You'll enjoy the freedom to grow your technical skills while being part of a vibrant team where innovative thinking is genuinely valued. Our company culture prioritizes health and well-being, offering perks like private health insurance and a dog-friendly office. Whether you choose to work from our modern office or from home, you’ll enjoy flexibility that empowers productivity. A competitive salary awaits you, ranging from 1500 to 2500 EUR gross, depending on your experience. If you’re ready to contribute to a greener future and change how people perceive mobility, your adventure starts here at Modus Mobility!

Frequently Asked Questions (FAQs) for CityBee Technical Support Engineer Role at Modus Mobility

What are the key responsibilities of a CityBee Technical Support Engineer at Modus Mobility?

As a CityBee Technical Support Engineer at Modus Mobility, your key responsibilities include identifying and fixing minor bugs in production, acting as third-level support to escalate issues to developers, monitoring system performance for potential problems, conducting data analysis, and providing technical support during releases. You'll also have the opportunity to gather and present technical data to inform business decisions.