Lead Experience/Service Designer

Lead Experience/Service DesignerWe are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?Ford's Electric Vehicles, Digital and Design (EVDD) team is charged with delivering the company's vision of a fully electric transportation future. EVDD is customer-obsessed, entrepreneurial, and data-driven and is dedicated to delivering industry-leading customer experience for electric vehicle buyers and owners. You'll join an agile team of doers pioneering our EV future by working collaboratively, staying focused on only what matters, and delivering excellence day in and day out. Join us to make positive change by helping build a better world where every person is free to move and pursue their dreams.In this position...The HCD Team is responsible for the end-to-end experience, including digital and physical design of new businesses, new products, and new services. We are looking for creative individuals to join us and help further the vision and mission of HCD's team. We are committed to envisioning and crafting simple, thoughtful, enjoyable, and compelling products and services for customers. The position requires demonstrable expertise in creating industry-leading experiences from research insights and future trends. You'll be responsible for creating experience design principles, journey mapping, service blueprinting and experience road mapping that align with needs of our end-users and businesses.What you'll do...The HCD Team is responsible for the end-to-end experience, including digital and physical design of new businesses, new products, and new services. We are looking for creative individuals to join us and help further the vision and mission of HCD's team. We are committed to envisioning and crafting simple, thoughtful, enjoyable, and compelling products and services for customers.The position requires demonstrable expertise in creating industry-leading experiences from research insights and future trends.You'll be responsible for creating experience design principles, journey mapping, service blueprinting and experience road mapping that align with needs of our end-users and businesses.As an Experience/Service Designer, you will...Lead throughout the entire design process by developing experience principles and service journeys that infuse empathy and creativity that will inspire and serve as guidance for all other disciplines to deliver towardsSee the big picture by focusing on the entire ecosystem, being hands on, creative and collaborative across cross-functional teams focusing on digital and physical experiencesEnsure the human is at the center of all decisions by representing the customer voice, acting as an interpreter of their values, needs and motivations through user-centric insights, design principles, and "design-thinking"Balance near term execution and far-term strategic investigations by being a forward looking, innovative thinker that will define north star (ideal) experiences coupled with experience road mapsCommunicate the value of design and brand within a design and business context, and identify the critical design trade-offs to deliver value-add solutionsYou'll have...Degree in Human Factors, Interaction Design, Industrial Design, Graphic Design, or related technical field5-7+ years of experience/service design experience with emphasis on the conception, user validation and delivery of applications and/or services, as part of a multi-disciplinary teamExperience leading the strategy, design, development and launch of B2B or B2C facing products or servicesStrong verbal, written and visual presentation skillsEven better, you may have...Master's degree in Human Factors, Interaction Design, Industrial Design, Graphic Design, or related technical fieldExperience with user research, concepting, ideation and iterative prototypingExperience in human centered processes including heuristic evaluation techniques, framing challenges and iterative workflows; journey mapping, service blueprinting, Adobe workflow skillsWorkshop planning and facilitation skillsCurrent on relevant technologies, trends, and techniquesExcellent understanding of production design practices, general product development processes, timing, and product lifecyclesYou may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:- Immediate medical, dental, vision and prescription drug coverage- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more- Vehicle discount program for employees and family members and management leases- Tuition assistance- Established and active employee resource groups- Paid time off for individual and team community service- A generous schedule of paid holidays, including the week between Christmas and New Year's Day- Paid time off and the option to purchase additional vacation time.For a detailed look at our benefits, click here:https://fordcareers.co/GSR-HTHDThis position is a leadership level 6.Visa sponsorship is not available for this position.Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.#LI-HybridRequisition ID : 33547